Zubair Ahmed
Digital Content Operations | Content and Design Delivery | Localization | Generative AI | Agentic AI | Translation Governance
Bengaluru
11+ years of work experience
Jan 20251 yr 1 moJan 2026
Bengaluru, Karnataka, India
• Managed global-to-local content delivery across GCC markets (Qatar, Bahrain, Kuwait, Oman, Morocco, Saudi Arabia, and Turkey) and Latin America (Mexico, Argentina, Brazil, and Colombia).
• Supported translation governance with Vendor Manager, contributing to monthly performance reviews, service improvement discussions, and automation initiatives.
• Managed end-to-end digital content and creative delivery for Amgen, supporting regional engagement and omnichannel communication initiatives.
• Oversaw modular content development and delivery across digital channels, ensuring brand consistency and alignment with regional requirements.
• Managed omnichannel content workflows and interactive digital experiences to support healthcare professional engagement.
• Worked with creative, content, localization, and video production teams on healthcare video adaptation, editing, and digital asset delivery.
• Prepared monthly translation governance presentations using metrics supplied by the analytics team, highlighting delivery performance, operational challenges, and improvement opportunities.
• Facilitated collaboration between regional stakeholders and delivery teams, managing requirements, review cycles, feedback, and quality checks.
• Managed delivery timelines, workflow dependencies, stakeholder communication, and issue resolution to ensure timely, high-quality execution across markets.
Jan 20232 yrsDec 2024
Bengaluru, Karnataka, India
• Managed end-to-end delivery of design and creative content initiatives for Merck, supporting digital engagement and omnichannel customer experiences.
• Coordinated the development, adaptation, and maintenance of modular content across digital and print channels, ensuring brand consistency and alignment with communication objectives.
• Oversaw collaboration between creative, content, and delivery teams to ensure quality, accuracy, and timely execution.
• Supported global-to-local content adaptation and reuse, enabling consistent messaging and efficient content delivery across channels.
• Managed stakeholder communication, workflow coordination, quality reviews, and delivery timelines to maintain operational efficiency and meet client expectations.
Jan 20203 yrsDec 2022
Bengaluru, Karnataka, India
• Managed end-to-end project management and delivery of digital content and design solutions for Eli Lilly across multiple brands and therapeutic areas, supporting regional marketing and omnichannel engagement initiatives.
• Oversaw global-to-local content delivery across the four Nordic markets—Sweden, Denmark, Finland, and Norway—as well as the UK and Ireland, ensuring alignment with regional requirements, brand guidelines, and local market needs.
• Supported digital content initiatives across multiple therapeutic areas, including diabetes and obesity, oncology, immunology and dermatology, and neurology, managing diverse brand requirements within a regulated pharmaceutical environment.
• Drove approximately USD 240K in incremental annual revenue, representing around 30–35% growth, through strong client partnerships, scope expansion, and consistent delivery performance, contributing to additional products and brands being awarded.
• Improved delivery efficiency by applying Lean and Agile principles, streamlining communication, addressing complex cross-regional stakeholder challenges, and strengthening collaboration across content, creative, and delivery teams.
• Managed project timelines, resource coordination, workflow dependencies, stakeholder expectations, and quality reviews to ensure consistent execution and timely delivery across multiple markets and brands.
Dec 20172 yrsNov 2019
Greater Bengaluru Area
• Managed global translation and localization workflows across 40–45 countries, primarily supporting Disney and Fox, with additional delivery support for Paramount.
• Oversaw coordination with extensive global translator networks to ensure timely, high-quality content delivery while maintaining workflow efficiency and meeting regional requirements.
• Proposed a primary–secondary account ownership model for approximately 45 coordinators, strengthening account coverage, optimizing resource utilization, and improving operational efficiency.
• Contributed to multimillion-dollar cost savings over 3.5 years through improved account ownership, workflow optimization, and more effective coordination across global delivery teams.
Aug 20161 yr 4 mosNov 2017
Promoted to Editor, managing end-to-end delivery of multiple projects while independently leading a 7-member team. Oversaw content quality, timelines, and stakeholder expectations, ensuring on-time and high-quality outputs. Contributed to GMAT supplementary content focused on critical thinking and earned certification in Applied Critical Thinking from Ansrsource.
Apr 20165 mosAug 2016
Took on senior author responsibilities, independently handling complex content assignments and mentoring junior authors. Reviewed, refined, and enhanced content quality while ensuring alignment with client guidelines and project requirements. Acted as a key contributor across multiple projects.
Jun 20142 yrs 3 mosAug 2016
Created high-quality academic and assessment content primarily for McGraw-Hill, adhering to strict editorial and pedagogical standards. Developed subject-accurate, well-structured material with a strong focus on clarity, consistency, and learning outcomes. Contributed to large-scale content delivery while meeting tight deadlines.
Zubair’s AI Stack
Education
Bachelors in Business Management, Accounting and Business/Management
bangalore university
20113 yrs2014
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