---
title: "Ziyad Abdulla - Client Onboarding Manager in Bengaluru | Tal"
description: "Meet Ziyad Abdulla, Client Onboarding & Implementation Manager | B2B SaaS & Fintech | Helping Clients have a lasting experience with effective onboarding | Ex-Nova Benefits, Byju’s based in Bengaluru. AI stack includes claude code, claude, and gemini."
image: "https://tal.club/meet/ziyad-abdulla-d/share-image"
---

# Ziyad Abdulla on Tal

## Headline

Client Onboarding & Implementation Manager \| B2B SaaS & Fintech \| Helping Clients have a lasting experience with effective onboarding \| Ex\-Nova Benefits, Byju’s

## About

Client Onboarding & Implementation professional with 5\.5\+ years across insurance, fintech, and edtech, including 2\+ years focused specifically on onboarding and implementation\. At Nova Benefits, I redesigned the client onboarding process and cut the average cycle from 30 to 15 days, while maintaining 90% onboarding satisfaction scores and driving 75% growth in product adoption post\-onboarding\. My background spans the full client lifecycle — implementation, TAT and SLA management, cross\-functional coordination with product and support teams, and data\-driven operations\. I've worked directly with clients in insurance \(BimaKavach\), and fintech \(Byju's TL PAY\), giving me a versatile, outcomes\-first approach to onboarding at scale\. Core strengths: client communication, attention to detail, process redesign, stakeholder management, and turning onboarding into a competitive advantage rather than a bottleneck\. Open to Client Onboarding, Implementation, and Customer Success Manager roles in B2B SaaS and fintech\.

## Location

Bengaluru

## AI stack

claude code

claude

gemini

lovable

notion

openai

## Work experience

Client Onboarding Manager at Nova Benefits, Apr 2024 \- Sep 2025 · 1 y 5 mo, Bengaluru, Redesigned the client onboarding workflow, reducing average onboarding cycle time \(TAT\) from 30 to 15 days Maintained 90% client onboarding satisfaction scores across the portfolio Drove 75% growth in post\-onboarding product adoption through structured client enablement Served as primary point of contact for new clients, coordinating across product, support, and operations teams

Customer Success at BimaKavach, Mar 2023 \- Oct 2023 · 8 mos, Bengaluru, Managed post\-sale client relationships in the insurance\-tech space, focusing on retention and issue resolution Partnered with internal teams to resolve client escalations and improve response TAT

Project Management at BYJU'S, Dec 2021 \- Mar 2022 · 4 mos, Bengaluru, Led operational rollout support for TL PAY, Byju's fintech product, managing data accuracy and process compliance Handled high\-volume operations and administration in a fast\-scaling fintech environment

Finance Operations Associate \- \(Fintech\) at BYJU'S, Jul 2019 \- Dec 2021 · 2 yrs 6 mos, Supported cross\-functional project coordination during a transitional period within the organisation

Customer Service Associate at Concentrix, Jan 2019 \- Jun 2019 · 6 mos, Bangalore Urban, Built foundational client communication and issue\-resolution skills in a high\-volume support environment

## Education

Bachelor of Business Administration \- BBA, University of calicut

[View the original profile](https://tal.club/meet/ziyad-abdulla-d)

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