Headline

Client Onboarding & Implementation Manager | B2B SaaS & Fintech | Helping Clients have a lasting experience with effective onboarding | Ex-Nova Benefits, Byju’s

About

Client Onboarding & Implementation professional with 5.5+ years across insurance, fintech, and edtech, including 2+ years focused specifically on onboarding and implementation. At Nova Benefits, I redesigned the client onboarding process and cut the average cycle from 30 to 15 days, while maintaining 90% onboarding satisfaction scores and driving 75% growth in product adoption post-onboarding. My background spans the full client lifecycle — implementation, TAT and SLA management, cross-functional coordination with product and support teams, and data-driven operations. I've worked directly with clients in insurance (BimaKavach), and fintech (Byju's TL PAY), giving me a versatile, outcomes-first approach to onboarding at scale. Core strengths: client communication, attention to detail, process redesign, stakeholder management, and turning onboarding into a competitive advantage rather than a bottleneck. Open to Client Onboarding, Implementation, and Customer Success Manager roles in B2B SaaS and fintech.

Location

Bengaluru

AI stack

claude code

claude

gemini

lovable

notion

openai

Work experience

Client Onboarding Manager at Nova Benefits, Apr 2024 - Sep 2025 · 1 y 5 mo, Bengaluru, Redesigned the client onboarding workflow, reducing average onboarding cycle time (TAT) from 30 to 15 days Maintained 90% client onboarding satisfaction scores across the portfolio Drove 75% growth in post-onboarding product adoption through structured client enablement Served as primary point of contact for new clients, coordinating across product, support, and operations teams

Customer Success at BimaKavach, Mar 2023 - Oct 2023 · 8 mos, Bengaluru, Managed post-sale client relationships in the insurance-tech space, focusing on retention and issue resolution Partnered with internal teams to resolve client escalations and improve response TAT

Project Management at BYJU'S, Dec 2021 - Mar 2022 · 4 mos, Bengaluru, Led operational rollout support for TL PAY, Byju's fintech product, managing data accuracy and process compliance Handled high-volume operations and administration in a fast-scaling fintech environment

Finance Operations Associate - (Fintech) at BYJU'S, Jul 2019 - Dec 2021 · 2 yrs 6 mos, Supported cross-functional project coordination during a transitional period within the organisation

Customer Service Associate at Concentrix, Jan 2019 - Jun 2019 · 6 mos, Bangalore Urban, Built foundational client communication and issue-resolution skills in a high-volume support environment

Education

Bachelor of Business Administration - BBA, University of calicut