Headline

Operations and Logistics Manager

Location

Bengaluru

Work experience

Operations and Logistics Manager at JoGenii, Jul 2021 - Present · 5 yrs, Pune, Maharashtra, India, • Plan, manage and evaluate logistics operations liaising with vendors, logistics providers and customers. • Partner with potential vendors to align our goals with business strategy to promote growth. And help them onboard efficiently. • Onboard Vendors end to end by helping them clarify their questions and resolving all integration issues. • Monitor and follow up on pending orders, backlog status and payment. • Process sales orders in full cycle from order entry to invoicing. • Implementing efficient order management systems, ensuring timely shipment coordination and dispatch scheduling for seamless operations.

E-Commerce operations Executive at the nestery, Apr 2021 - Jul 2021 · 4 mos, Bengaluru, Karnataka, India, • Dealing with high volumes of customer inquiries quickly and efficiently by email and internal alerts. • Managing requests and documents from customers and passing queries to the relevant departments to manage through to delivery. • Assistance with label generation and printing issues from customers. • Manage bulk parcel queries or customer escalations by liaising with Sales, Account Management and Carriers and keeping the customer updated • Planning and managing logistics,client and customer services. Directing, optimizing and coordinating full order cycle.

Travel Consultant at TripFactory.com, Jan 2019 - Apr 2019 · 4 mos, Bengaluru, Karnataka, India, • Organized trips for individuals and family. • Worked closely with clients to understand unique needs and meet specific travel desires. • Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation. • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Retail Operations Management trainee at Bestseller India, Jul 2016 - Jan 2017 · 7 mos, Bangalore , India, • Acquired knowledge of all the standards, procedures and methods that are needed for departmental duties and performance. • Solved customer challenges by offering relevant products and services. • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Education

Bachelor of Science - BS, Hospitality Administration/Management, Institute of Hotel Management, Catering Technology and Applied Nutrition, Mumbai

Diploma, Tourism and Travel Services Marketing Operations, Indira Gandhi National Open University