---
title: "Zeba Mujawar - Payroll solutions consultant in Pune District | Tal"
description: "Meet Zeba Mujawar, Global Operations Specialist | HRIS , HCM & HRMS | Financial Compliance | SaaS Payroll Integrity (ADP GlobalView) | UK & US Client Success based in Pune District."
image: "https://tal.club/meet/zeba-mujawar/share-image"
---

# Zeba Mujawar on Tal

## Headline

Global Operations Specialist \| HRIS , HCM & HRMS \| Financial Compliance \| SaaS Payroll Integrity \(ADP GlobalView\) \| UK & US Client Success

## Location

Pune District

## Work experience

Payroll solutions consultant at ADP, Aug 2024 \- Present · 1 yr 11 mos, Pune District, Maharashtra, India, \-Managed payroll and billing for 50\+ US/CAN Amazon DSPs, AFPs and FedEx partners, resolving 100% of time\- sensitive issues within SLAs to ensure seamless operations and zero payroll delays\. \-Resolved complex client escalations via phone/email, achieving 95%\+ TNPS, top \-10% SLA adherence, and 25% reduction in repeat issues through targeted training and root\-cause analysis\. \-Delivered ADP technology training to stakeholders, articulating product value and best practices that minimized errors by 25% and boosted overall adoption rates\. \-Proactively audited compliance gaps and fraud risks, orchestrating Corrective action plans \(CAPs\) that prevented penalties and safeguard client scorecard for 50\+ accounts\. \-Audited timecards and maintained precise payroll/billing records, guaranteeing 100% accurate wage disbursement and supporting audit ready compliance for high volume\-operations\. \-Administered user access controls by assigning, re\-assigning, and revoking admin/ practitioner permissions for 30\+ accounts, ensuring secure data handling and compliance with role\- based access protocols\. \-Troubleshot payroll discrepancies\-including data errors, banking details, and user credentials\-delivering rapid fixes that maintained 100% first\-call resolution and prevented escalations to specialized teams\. \-Retrieved, modified and manipulated client data to fulfil custom financial/reporting needs, slashing next\-day workload by 30% and minimizing dispatch cases to technical/reporting teams\.

Customer Success and Service Recovery at Capita, Mar 2023 \- May 2024 · 1 yr 3 mos, Pune District, Maharashtra, India, • Managed post\-acquisition support for Virgin Media\-to\-O2 transitions, resolved high\-priority network/account issues on inbound calls with 95% one\-call resolution rate, retaining 45% of at\-risk customers through empathetic needs assessments and tailored SIM\-Only/Handset upgrades\. • Led fraud investigations with 100% regulatory compliance \(PAC codes, data protection\), documenting root causes and handling 90%\+ escalations for vulnerable customers to protect accounts and exceed integrity targets\. • Designed customized payment plans and NSF recoveries, boosting financial recovery by 25% through expedited corrections/adjustments and 100% follow\-up completion to smash daily/weekly service deadlines\. • Achieved top performance rankings by upselling/cross\-selling bundles, closing 5\-8 deals daily \(85% conversion from retention calls\) via proactive product education for new deals, renewals, and 30%\+ plan change upsells\. • Maintained customer databases with 100% real\-time accuracy, troubleshooting technical queries and issuing PAC codes to deliver 95% optimal solution matches while beating tight deadlines by 20%\.

Technical Support Executive at Sutherland, Jul 2022 \- Mar 2023 · 9 mos, Navi Mumbai, Maharashtra, India, Delivered exceptional service for 500\+ monthly mobile, internet, and billing inquiries, achieving 95% first\-call resolution, 98% satisfaction, and 20% NPS uplift\. • Resolved concerns and guided activations/troubleshooting/upgrades with empathy, reducing resolution time by 30% and driving 15% repeat business via personalized communication\. • Handled high\-priority TDRA escalations and du Business setups \(WiFi/fixed internet/provisioning\), ensuring 100% compliance, 40% backlog reduction, and 24\-hour turnaround\. • Maintained precise CRM management and data entry, hitting 99% SLA/KPI targets in a fast\-paced BPO environment while upholding SOPs\. • Acted as liaison between field sales and internal teams, accelerating processes by 35% and enhancing customer experience across demographics\. • Drove continuous improvements, proposing enhancements that cut complaints by 28% and delays by 22%, building advanced problem\-solving skills\.

## Education

Bachelor of Business Administration \- BBA, Computer applications, Savitribai Phule Pune University

[View the original profile](https://tal.club/meet/zeba-mujawar)

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