Zameel Visharathodi profile photo 1 on Tal

Zameel Visharathodi

Building Fintech solutions @ TerraPay | NITC ’22 | PMP

Bengaluru

4+ years of work experience

TerraPay
Apr 20264 mosPresent

On-site

Building in-house subscription based incident detection and alert mechanism, removing noise, avoiding risk of revenue exposure, ensuring proactive notification and diversion of resources to mitgation rather than communication.
TerraPay
Feb 20242 yrs 2 mosMar 2026

On-site

Handled 0→1 setup of ISC Operations team, handling remittances to Indian Sub Continent region, by establishing operational benchmarks, setting team wide checklists for core processes, drafting SOPs with defined TATs, creating BRDs, HLDs, and scaling performance metrics. Went on to represent this team in international strategic forum, collaborating with 15+ payment aggregators. Directed API optimization projects, increasing the percentage of sub 3 min delivery of bank transactions by 221.6%. Managed the Validation API enhancement project, reducing validation failures by 77.8%. Built CRM KPI dashboards to monitor service. Implemented CRM workflows of automated ticket assignment logic based on 24/7 Agent roster. Configured event based API calls to dynamically update ticket metadata with Agent accountability attributes, and another to handle tickets stuck in inactive states beyond defined thresholds. Configured APIs to link related tickets for easy reference and navigation. All of this reduced average ticket age by 47.8%. in a year. Went on to establish a CRM administration team post this and completed the first project of designing an automated scheduled CSAT mailing system to create a continuous feedback loop. Recipient of the Process Excellence Award, Team Excellence Award, and Exceptional Performance Award.
TerraPay
Jul 20221 yr 7 mosJan 2024

Bengaluru, Karnataka, India

Re engineered repetitive operational workflows by implementing automations in Microsoft tools. Recipient of Process Improvement Award.

Zameel’s AI Stack

gemini
gemini
ChatGPT
ChatGPT
Microsoft Copilot
Microsoft Copilot

Education

National institute of technology Calicut

Bachelor's degree, Production Engineering

National institute of technology Calicut

20184 yrs2022
International Indian School, Jeddah

International Indian School, Jeddah

20162 yrs2018

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Zameel Visharathodi on Tal

Headline

Building Fintech solutions @ TerraPay | NITC ’22 | PMP

About

3 years of experience working on payment system improvements, and API enhancements, by working closely with engineering, business, and clients. Inspired by the book "Checklist Manifesto" of Atul Gawande, I firmly advocate a checklist as the solution to all problems. Be it closing a system gap or improving process flow. ✅

Location

Bengaluru

AI stack

gemini

ChatGPT

Microsoft Copilot

Work experience

Subject Matter Expert - Business Operations at TerraPay, Apr 2026 - Present · 4 mos, On-site, Building in-house subscription based incident detection and alert mechanism, removing noise, avoiding risk of revenue exposure, ensuring proactive notification and diversion of resources to mitgation rather than communication.

Senior Associate - Business Operations at TerraPay, Feb 2024 - Mar 2026 · 2 yrs 2 mos, On-site, Handled 0→1 setup of ISC Operations team, handling remittances to Indian Sub Continent region, by establishing operational benchmarks, setting team wide checklists for core processes, drafting SOPs with defined TATs, creating BRDs, HLDs, and scaling performance metrics. Went on to represent this team in international strategic forum, collaborating with 15+ payment aggregators. Directed API optimization projects, increasing the percentage of sub 3 min delivery of bank transactions by 221.6%. Managed the Validation API enhancement project, reducing validation failures by 77.8%. Built CRM KPI dashboards to monitor service. Implemented CRM workflows of automated ticket assignment logic based on 24/7 Agent roster. Configured event based API calls to dynamically update ticket metadata with Agent accountability attributes, and another to handle tickets stuck in inactive states beyond defined thresholds. Configured APIs to link related tickets for easy reference and navigation. All of this reduced average ticket age by 47.8%. in a year. Went on to establish a CRM administration team post this and completed the first project of designing an automated scheduled CSAT mailing system to create a continuous feedback loop. Recipient of the Process Excellence Award, Team Excellence Award, and Exceptional Performance Award.

Associate - Business Operations at TerraPay, Jul 2022 - Jan 2024 · 1 yr 7 mos, Bengaluru, Karnataka, India, Re engineered repetitive operational workflows by implementing automations in Microsoft tools. Recipient of Process Improvement Award.

Education

Bachelor's degree, Production Engineering, National institute of technology Calicut

International Indian School, Jeddah

Public links

app.notion.com: https://app.notion.com/p/Zameel-Visharathodi-3bf9520029af80308d30d7451c120e58?source=copy_link

Zameel Visharathodi - Subject Matter Expert - Business Operations in Bengaluru | Tal