Headline

Customer Success specialist | Problem Solving, Client Onboarding

About

Results-driven Customer Success Specialist with over 3 years of experience managing client relationships, ensuring seamless onboarding, and driving account retention. During my tenure at TaskUs, I focused heavily on customer success and workflow alignment—acting as a primary point of contact for accounts, addressing complex customer escalations, and collaborating with cross-functional teams to ensure smooth product adoption. Holding a Bachelor of Arts degree from Swami Vivekananda Subharti University, I combine a strong academic foundation with practical expertise in problem-solving and relationship management across both corporate MNC operations and fast-paced private business environments. I am committed to optimizing service experiences through customer feedback, aligning usage with business needs, and fostering long-term satisfaction.

Location

New Delhi

Work experience

Customer Success Specialist at Freelancer- Self employed, Sep 2025 - Present · 10 mos, Delhi, India, Managing end-to-end customer operations and client relationships for a high-volume private enterprise. Actively focusing on retention, service delivery excellence, and business growth. Key Responsibilities: • Account Management: Serve as the primary point of contact for clients, building trust and ensuring a high-quality service experience. • Retention & Escalation Handling: Proactively identify customer pain points and resolve complex issues, directly contributing to repeat business and customer loyalty. • Operational Efficiency: Streamlined daily workflows to reduce customer turnaround times and optimize business performance. • Cross-Functional Leadership: Oversee daily business operations, coordinating customer feedback to improve service offerings.

Customer Success Specialist at TaskUs, Nov 2024 - Aug 2025 · 10 mos, Gurugram, Owned customer relationships and served as the primary point of contact for assigned accounts Supported onboarding and go-live processes to ensure smooth product adoption Worked closely with customers to understand workflows and align product usage with business needs Resolved customer issues proactively and coordinated with internal teams when required Monitored basic usage indicators to identify risks and improve customer retention Collected customer feedback and shared insights to improve product and service experience

Customer Service Specialist at Startek, Feb 2024 - Oct 2024 · 9 mos, New Delhi, • Provided exceptional customer service to premium international clients at Airtel Black. • Streamlined the onboarding process, effectively reducing customer churn. • Identified root causes of client issues and implemented solutions to enhance satisfaction. • Collaborated with API and BFSI teams to improve service delivery and client experience.

Customer Success Executive at Startek, Jan 2024 - Oct 2024 · 10 mos, Managed end-to-end account relationships for Airtel's ultra-premium enterprise segment, ensuring SLA adherence. Handled complex technical escalations — coordinated with operations, technical, and vendor teams for swift resolution. Supported enterprise client onboarding, ensuring seamless service implementation and feature adoption. Maintained detailed client records and activity logs to support performance tracking and reporting.

marketing and content creation at Private Business, Oct 2023 - Sep 2024 · 1 yr, India

Education

Swami Vivekananda Subharti University, Meerut

Bachelor of Arts - BA, Anglo arabic senior secondary school