Headline

IT Support | Service Desk | Windows Troubleshooting | Remote Support | QA Testing

About

MCA student with 5+ years of hands-on experience in IT Support and Android QA Testing. Skilled in Windows troubleshooting, remote support via TeamViewer & AnyDesk, and system diagnostics. Seeking entry-level IT Support or Service Desk roles in Coimbatore.

Location

Coimbatore

Work experience

Quality Assurance Tester at Telegram Testing Group & XDA Forums, Jun 2019 - Present · 7 yrs 1 mo, India, • Conducted extensive testing on over 100 ROM builds, ensuring quality and performance. • Identified and reported more than 150 bugs, including critical issues like boot failures and app crashes. • Captured ADB logcat logs to isolate root causes and submitted structured bug reports to developers. • Provided Level 1 support to users for ROM setup and troubleshooting, enhancing user experience.

Information Technology Support Technician at Self-Employed, Jun 2021 - Jun 2026 · 5 yrs 1 mo, • Provided IT support to resolve over 60 client issues, including OS crashes and connectivity problems. • Delivered remote assistance via TeamViewer and AnyDesk, ensuring quick resolutions and high client satisfaction. • Communicated technical solutions clearly to non-technical users, minimizing downtime and enhancing user experience.

Education

Master of Computer Applications, Computer Programming, Specific Applications, Bharathiar University

Bachelor of Computer Applications, Computer Programming, Specific Applications, Karpagam Academy of Higher Education