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Yukta Amarpuri

Targeting challenging opportunities in operations management within diverse industries, to leverage expertise in strategic thinking and innovation to drive organizational growth.

North Delhi

4+ years of work experience

Kurious Learning Labs
Sep 202510 mosPresent

Gurugram

Partner with the Founder to define and execute strategic initiatives across school partnerships, government outreach, and product expansion. Act as the central problem-solving engine of the Founder's Office, proactively identifying bottlenecks and implementing scalable solutions. Lead end-to-end ownership of high-impact projects including lab setups, CSR collaborations, and NEP 2020-aligned program rollouts. Conduct market research, competitive analysis, and opportunity assessments to inform founder-level decisions. Drive stakeholder alignment across government tenders, school onboarding, and CSR-funded programs. Craft boardroom-ready presentations, strategic proposals, and executive reports that effectively communicate founder vision to internal teams and external stakeholders. Coordinate cross-functional teams to ensure timely project delivery, backed by research, analysis, and data management. Support the Founder with content, updates, and engagement across LinkedIn and other social platforms.
SunTec India
Aug 202411 mosJun 2025

New Delhi, Delhi, India

As a Team Leader, I am committed to fostering a collaborative environment where creativity, communication, and accountability thrive. I have developed a proven track record of driving performance improvements and empowering team members to reach their full potential. Key Skills: • Team Leadership & Development • Project Management • Strategic Planning & Execution • Performance Optimization • Cross-functional Collaboration • Conflict Resolution • Continuous Improvement
Suntec Web Services Pvt Ltd
Aug 202411 mosJun 2025

Monitored team performance, identifying areas for improvement and implementing corrective actions. Resolved complex customer enquiries, disputes and complaints. Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand. Led a high-performing team in the Brand Protection vertical, ensuring accurate validation of customer profiles, and adherence to compliance standards. Managed end-to-end outsourcing processes for client accounts, acting as a key point of contact for operational updates, performance reviews, and client communication. Successfully onboarded and delivered brand protection services to a client portfolio of over 1000 customers, ensuring satisfaction and retention. Maintained detailed MIS reports and dashboards for client reporting, and internal review.
IDP Education Ltd
Apr 20231 yr 3 mosJun 2024

Gurugram, Haryana, India

Managing examiners for speaking and writing modules nationwide. Maintaining the OSM tracker for data consolidation on a weekly basis. Updating various reports such as EOR and Phase Examiner reports. Providing feedback reports to examiners for self-assessment. Sharing monthly discrepancy reports with the finance team. Leading non-compliant examiners and maintaining active examiners' lists. Administering Writing Standardization & Recertification processes across India.
IDP Education Ltd
Dec 20211 yr 5 mosApr 2023

Gurugram, Haryana, India

Qualified web leads to meet predefined targets. Ensured high-quality communication & responsiveness to students & parents. Also help them with the counselling regarding the countries. Managed various touchpoints including outbound calls, web chat, and SMS. Collaborated closely with the reporting manager on achieving monthly and yearly web lead qualification targets.
IDP Education Ltd
Dec 20211 yr 4 mosMar 2023

Qualified web leads to meet predefined targets. Ensured high-quality communication & responsiveness to students & parents. Managed various touchpoints including outbound calls, web chat, and SMS. Collaborated closely with the reporting manager on achieving monthly and yearly web lead qualification targets.
IDP IELTS Education
Apr 20231 yr 3 mosJun 2024

Managing examiners for speaking and writing modules nationwide. Maintaining the OSM tracker for data consolidation on a weekly basis. Updating various reports such as EOR and Phase Examiner reports. Providing feedback reports to examiners for self-assessment. Sharing monthly discrepancy reports with the finance team. Leading non-compliant examiners and maintaining examiners' lists. Administering Writing Standardization & Recertification processes across India.

Education

Delhi University

Bachelor of Arts, BA Programme

Delhi University

20183 yrs2021
Frankfinn Aviation Services Pvt. Limited

12th pass, Communication, General, Travel, Customer service, Grooming.

Frankfinn Aviation Services Pvt. Limited

20181 yr2019

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Headline

Targeting challenging opportunities in operations management within diverse industries, to leverage expertise in strategic thinking and innovation to drive organizational growth.

Location

North Delhi

Work experience

Manager founder office at Kurious Learning Labs, Sep 2025 - Present · 10 mos, Gurugram, Partner with the Founder to define and execute strategic initiatives across school partnerships, government outreach, and product expansion. Act as the central problem-solving engine of the Founder's Office, proactively identifying bottlenecks and implementing scalable solutions. Lead end-to-end ownership of high-impact projects including lab setups, CSR collaborations, and NEP 2020-aligned program rollouts. Conduct market research, competitive analysis, and opportunity assessments to inform founder-level decisions. Drive stakeholder alignment across government tenders, school onboarding, and CSR-funded programs. Craft boardroom-ready presentations, strategic proposals, and executive reports that effectively communicate founder vision to internal teams and external stakeholders. Coordinate cross-functional teams to ensure timely project delivery, backed by research, analysis, and data management. Support the Founder with content, updates, and engagement across LinkedIn and other social platforms.

Team Leader at SunTec India, Aug 2024 - Jun 2025 · 11 mos, New Delhi, Delhi, India, As a Team Leader, I am committed to fostering a collaborative environment where creativity, communication, and accountability thrive. I have developed a proven track record of driving performance improvements and empowering team members to reach their full potential. Key Skills: • Team Leadership & Development • Project Management • Strategic Planning & Execution • Performance Optimization • Cross-functional Collaboration • Conflict Resolution • Continuous Improvement

Team Lead at Suntec Web Services Pvt Ltd, Aug 2024 - Jun 2025 · 11 mos, Monitored team performance, identifying areas for improvement and implementing corrective actions. Resolved complex customer enquiries, disputes and complaints. Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand. Led a high-performing team in the Brand Protection vertical, ensuring accurate validation of customer profiles, and adherence to compliance standards. Managed end-to-end outsourcing processes for client accounts, acting as a key point of contact for operational updates, performance reviews, and client communication. Successfully onboarded and delivered brand protection services to a client portfolio of over 1000 customers, ensuring satisfaction and retention. Maintained detailed MIS reports and dashboards for client reporting, and internal review.

Operations Executive Examiner Management at IDP Education Ltd, Apr 2023 - Jun 2024 · 1 yr 3 mos, Gurugram, Haryana, India, Managing examiners for speaking and writing modules nationwide. Maintaining the OSM tracker for data consolidation on a weekly basis. Updating various reports such as EOR and Phase Examiner reports. Providing feedback reports to examiners for self-assessment. Sharing monthly discrepancy reports with the finance team. Leading non-compliant examiners and maintaining active examiners' lists. Administering Writing Standardization & Recertification processes across India.

Customer Care student placement Executive at IDP Education Ltd, Dec 2021 - Apr 2023 · 1 yr 5 mos, Gurugram, Haryana, India, Qualified web leads to meet predefined targets. Ensured high-quality communication & responsiveness to students & parents. Also help them with the counselling regarding the countries. Managed various touchpoints including outbound calls, web chat, and SMS. Collaborated closely with the reporting manager on achieving monthly and yearly web lead qualification targets.

Customer Care Executive at IDP Education Ltd, Dec 2021 - Mar 2023 · 1 yr 4 mos, Qualified web leads to meet predefined targets. Ensured high-quality communication & responsiveness to students & parents. Managed various touchpoints including outbound calls, web chat, and SMS. Collaborated closely with the reporting manager on achieving monthly and yearly web lead qualification targets.

Executive at IDP IELTS Education, Apr 2023 - Jun 2024 · 1 yr 3 mos, Managing examiners for speaking and writing modules nationwide. Maintaining the OSM tracker for data consolidation on a weekly basis. Updating various reports such as EOR and Phase Examiner reports. Providing feedback reports to examiners for self-assessment. Sharing monthly discrepancy reports with the finance team. Leading non-compliant examiners and maintaining examiners' lists. Administering Writing Standardization & Recertification processes across India.

Education

Bachelor of Arts, BA Programme, Delhi University

12th pass, Communication, General, Travel, Customer service, Grooming., Frankfinn Aviation Services Pvt. Limited