---
title: "Yugapriyanga P - Technology Analyst in Puducherry | Tal"
description: "Meet Yugapriyanga P, Technology Analyst | Application Support | ServiceNow ITSM | SQL | Production Support based in Puducherry."
image: "https://tal.club/meet/yugapriyanga-p/share-image"
---

# Yugapriyanga P on Tal

## Headline

Technology Analyst \| Application Support \| ServiceNow ITSM \| SQL \| Production Support

## About

I am a Technology Analyst with 4\+ years of experience in application and production support, specializing in incident management, service request handling, and system monitoring\. In my current role, I work extensively with ServiceNow for managing incidents, service requests, and change requests while ensuring SLA compliance\. I have hands\-on experience with monitoring tools like Grafana and AppDynamics, and I use SQL for troubleshooting and data validation\. I have experience handling high\-priority P1 and P2 incidents, performing root cause analysis \(RCA\), and implementing solutions to reduce recurring issues and improve system stability\. I also collaborate with cross\-functional teams, support global users, and contribute to knowledge transfer sessions to enhance team productivity\. I am currently looking for opportunities to further grow in application support and ServiceNow\-related roles\.

## Location

Puducherry

## Work experience

Technology Analyst at Infosys, Nov 2024 \- Present · 1 yr 8 mos, Chengalpattu, Technology Analyst with 5\+ years of experience in application & production support within IT services, specializing in ITIL\-based service delivery\. • Managing end\-to\-end Incident, Problem, Change, and Service Request processes using ServiceNow in alignment with ITIL framework and SLA targets\. • Leading resolution of high\-priority P1/P2 incidents by coordinating cross\-functional teams and ensuring minimal business impact\. • Monitoring applications using Grafana and AppDynamics to identify and resolve issues proactively\. • Performing root cause analysis \(RCA\) to reduce recurring issues\. • Continuously improving support processes and reducing incident recurrence through proactive monitoring and problem management\. • Using SQL for troubleshooting and data validation\. • Acting as a point of contact during critical incidents, driving communication and resolution across teams\. • Supporting global users across time zones while maintaining SLA adherence and service quality\. • Played a key role in strengthening support processes by standardizing workflows, improving SLA compliance, and aligning operations with ITSM principles\.

Senior System Engineer at Infosys, Sep 2022 \- Oct 2024 · 2 yrs 2 mos

System Engineer at Infosys, Mar 2021 \- Sep 2022 · 1 yr 7 mos

## Education

B\.tech, Information Technology, Rajiv Gandhi College of Engineering and Technology

[View the original profile](https://tal.club/meet/yugapriyanga-p)

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