Headline

L2 Support | ServiceNow | ITIL | OTP authentication | Kibana | SLA | Ticketing | Grafana | Linux | Oracle SQL |

About

I am a Computer Science and Engineering graduate with a strong interest in Application Support and IT Operations. I have knowledge of Linux, Oracle SQL, Manual Testing, Selenium, Core Java, and troubleshooting. I am familiar with SDLC, STLC, Black Box Testing, ITSM, Incident Management, and ServiceNow. I have also worked on the TAN Authentication System, where I gained experience in application validation, functional testing, database validation, troubleshooting, and issue analysis. I am currently focused on building my career as an Application Support Engineer, with an interest in application monitoring, incident resolution, root cause analysis, SQL-based troubleshooting, and maintaining smooth application operations. Key Skills: Linux | Oracle SQL | Application Support | Troubleshooting | Manual Testing | Selenium | ServiceNow | ITSM | Incident Management | Core Java | Black Box Testing

Location

Bengaluru

AI stack

claude

gemini

github copilot

grok

ChatGPT

Work experience

ServiceNow Intern at LUMINAIRE TECHNOLOGIES LIMITED, Jan 2026 - Present · 9 mos, Hydrabad, Worked on the ServiceNow platform, including navigation and administration. Created and managed Incidents, Service Requests, and Change Requests. Gained hands-on experience with ITSM processes and ServiceNow modules. Configured users, groups, roles, and access controls. Assisted with reports, dashboards, workflows, and automation. Participated in application troubleshooting and issue resolution. Collaborated with team members to understand business requirements and ServiceNow solutions.

Education

Bachelor of Technology, Computer Engineering, biju patnaik university of technology

Diploma of Education, Automobile Engineering, Mayurbhanj School of engineering