Headline

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About

Results-driven Insurance Operations professional with hands-on experience in US Property & Casualty insurance and end-to-end policy servicing. Currently working in a high-performance, SLA-driven environment where I consistently manage 180+ transactions per day with more than 99% accuracy and strong attention to detail.  I specialize in policy lifecycle management including new business processing, renewals, endorsements, and cancellations. My role also involves underwriting support, insurance document validation, EDI and digital workflow processing, and claims assistance. I have developed a strong ability to identify documentation gaps, reduce rework, and ensure compliance with carrier and client guidelines.  With a solid foundation in insurance operations, CRM systems, and data management tools such as MS Excel, I bring efficiency, reliability, and quality to every task I handle. I am known for my adaptability, productivity mindset, and commitment to continuous learning in fast-paced global work environments.

Location

Bengaluru

Work experience

Operations Associate at Coforge, Nov 2024 - Present · 1 yr 9 mos, • Process 180+ insurance transactions daily while meeting SLA and quality standards • Handle insurance documents such as Emails, Fax, Web Scans, EDI files, Binders, and NLSU documents • Perform policy servicing activities including New Business, Renewals, Endorsements, and Cancellations • Support underwriting teams by validating quotes and preparing policy issuance documents • Assist in claims operations by updating claim details and tracking loss runs • Ensure data accuracy and compliance with client and carrier guidelines • Maintain accuracy above 99% and help reduce rework by identifying documentation errors

Education

Bachelor of Commerce, Bengaluru City University

Pre-University Course (PUC), Secondary Education Board of Assam (SEBA)