---
title: "Yogesh Dokania - Product @ Walmart Global Tech in Greater Bengaluru Area | Tal"
description: "Meet Yogesh Dokania, Product @ Walmart | Marketplace & Seller Experience, Growth, CX | AI-powered platforms | ex-Amazon, Revolut, Snapdeal | based in Greater Bengaluru Area. AI stack includes anthropic apis, gemini, and lovable."
image: "https://tal.club/meet/yogesh-dokania/share-image"
---

# Yogesh Dokania on Tal

## Headline

Product @ Walmart \| Marketplace & Seller Experience, Growth, CX \| AI\-powered platforms \| ex\-Amazon, Revolut, Snapdeal \|

## About

Product leader \(12\+ years\) building marketplace and seller\-facing platforms across Walmart, Amazon, Revolut, and Snapdeal\. Currently leading product for Walmart's Seller platform — shipping agentic AI and GenAI\-powered capabilities that improve marketplace and seller experience at scale\. Prior: scaled Amazon's Global Selling marketplace across 8\+ countries and 40M\+ shipped units; led seller experience and reimbursement policy for Amazon's marketplace; built CX platforms at Revolut and Snapdeal\. Deep expertise in seller experience, marketplace growth, platform strategy, and applied AI/GenAI product work

## Location

Greater Bengaluru Area

## AI stack

anthropic apis

gemini

lovable

notebooklm

claudecode

## Work experience

Product @ Walmart Global Tech at Walmart Global Tech India, Jan 2024 \- Present · 2 yrs 9 mos, Leading product strategy for the Seller Communications platform, building AI\-powered and platform capabilities that improve marketplace experiences at scale\. Partnering across stakeholders to drive initiatives across GenAI, personalization, and platform governance\. Key initiatives include: \- Built an agentic AI workflow by defining LLM strategy, model selection, evaluation frameworks, quality guardrails, and human\-in\-the\-loop controls for contextual seller responses\. \- Launched AI\-assisted response generation, significantly improving seller experience and response rates, while establishing continuous evaluation pipelines to improve model quality and adoption\. \- Scaled seller engagement through personalized recommendations and experimentation frameworks, increasing adoption of key seller actions by nearly 5x\. \- Built reusable platform capabilities for workflow automation, governance, and self\-service operations, reducing onboarding time by 60% and support tickets by 80%\.

Building CX for Revolut India at Revolut, Apr 2023 \- Jan 2024 · 10 mos, On\-site

Senior Product Manager \- Global Supply Chain at Amazon, Aug 2022 \- Jan 2023 · 6 mos, \- Managed supply chain related inbounding and warehouse defects across Emerging marketplaces \- Prioritized global product expansion to emerging marketplaces to improve seller experience

Growth PM \- Global Selling at Amazon, Aug 2021 \- Aug 2022 · 1 yr 1 mo, \- Drove seller adoption of Amazon Partnered Program for air shipments across transatlantic, asia\-pacific and IN2US lanes \-Setting up Voice of Sellers mechanism across marketplaces to identify seller pain points , improve retention and prioritize product roadmaps \- Partnered with Marketing to create a GTM playbook basis seller profiles and across geographies \- Partnered with Global POC's and International Carriers to determine the right pricing , transit SLA's and enforcement mechanisms

Senior Program Manager \- Customer Experience at Amazon, Sep 2020 \- Aug 2021 · 1 yr, \- Managed CX for product deliveries pan India\. Centrally managed teams across customer communications, ordering and delivery to avoid large scale service disruption during COVID\. \-Drove contacts reduction through introducing incremental notifications and proactively addressing last mile delivery defects

Associate Director \- Customer Experience\( Operations and Analytics\) at Snapdeal, May 2016 \- Mar 2017 · 11 mos, Gurugram, Haryana, India, Active engagement with the senior management for redefining/modifying business policies, business transformation with a strong focus on delivering superior customer experience without significantly denting the gross margins\.Few key strategic programs : \- Created and implemented processes to enhance customer returns process at snapdeal leading to significant improvement in return experience score \- Integral member of the team involved in customer returns reduction program to elevate the net margins \- Improving resolution speed of complaints through back office re\-engineering to improve our TAT and significantly bring down ticket inventory levels \- Elevating the CSAT scores through providing insightful business intelligence related to the performance of our proprietary and outsourced partners along various customer pain points

Senior Manager \- Customer Experience Analytics at Snapdeal, May 2015 \- Apr 2016 · 1 yr, Greater Delhi Area, Customer Insights and Analytics: Defining,,baselining and introducing key metrics to track business performance along with recommending process changes through descriptive and exploratory analysis to remove customer pain points\.This included analyzing various channels of communication, categorizing consumer complaints, conducting impact calculation studies along with assisting in self\-serve promotion and IVR flow changes to have significant improvement \(\~25%\) in our key business metrics \-

Business Head \- Tenders at Repro India Limited, Jul 2014 \- Apr 2015 · 10 mos, Mumbai, Accountable for the complete tender bidding process which includes evaluating the technical,financial and regulatory requirements along with preparing financial models and undertaking competitive analysis \.

## Education

Master of Business Administration \(MBA\), Operations and Finance, Indian School of Business

Bachelor of Technology \(B\.Tech\.\), Mechanical Engineering, NIT Durgapur

[View the original profile](https://tal.club/meet/yogesh-dokania)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/yogesh-dokania#person",
      "name": "Yogesh Dokania",
      "url": "https://tal.club/meet/yogesh-dokania",
      "image": "https://tal.club/meet/yogesh-dokania/profile-photo.jpg",
      "description": "Meet Yogesh Dokania, Product @ Walmart | Marketplace & Seller Experience, Growth, CX | AI-powered platforms | ex-Amazon, Revolut, Snapdeal | based in Greater Bengaluru Area. AI stack includes anthropic apis, gemini, and lovable.",
      "jobTitle": "Product @ Walmart Global Tech",
      "worksFor": {
        "@type": "Organization",
        "name": "Walmart Global Tech India"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "Product @ Walmart Global Tech"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "Greater Bengaluru Area"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "Indian School of Business"
        },
        {
          "@type": "EducationalOrganization",
          "name": "NIT Durgapur"
        }
      ],
      "knowsAbout": [
        "anthropic apis",
        "gemini",
        "lovable",
        "notebooklm",
        "claudecode"
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/yogesh-dokania#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/yogesh-dokania#webpage",
      "url": "https://tal.club/meet/yogesh-dokania",
      "name": "Yogesh Dokania on Tal",
      "description": "Meet Yogesh Dokania, Product @ Walmart | Marketplace & Seller Experience, Growth, CX | AI-powered platforms | ex-Amazon, Revolut, Snapdeal | based in Greater Bengaluru Area. AI stack includes anthropic apis, gemini, and lovable.",
      "dateModified": "2026-09-09T00:32:44.293Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/yogesh-dokania#person"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://tal.club/meet/yogesh-dokania/profile-photo.jpg",
        "contentUrl": "https://tal.club/meet/yogesh-dokania/profile-photo.jpg",
        "caption": "Yogesh Dokania profile photo on Tal"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```