Headline

Operations & GTM Execution | Scaling Ops in Fast-Growing B2C & B2B Businesses

About

I have 8+ years of experience working inside fast-scaling B2C and B2B businesses across marketplaces, services, and tech-enabled setups. I was closely involved in building and scaling GoMechanic’s B2C vertical from the early stages, working directly on operations, customer experience, and partner execution. My strength is execution. I take ownership when things are unclear, fix what’s breaking in operations and GTM, and put simple systems in place so teams can run without constant founder involvement. Open to senior operations or GTM roles where ownership and execution matter.

Location

Gurugram

AI stack

aistudio

antigravity

claude code

codex

elevenlabs

gemini

Work experience

Operations & GTM Execution at Self Employed, May 2025 - Present · 1 yr 6 mos, Gurugram, Led GTM execution and operational setup for international brands including Al Jouhar Group and Ease Living (UAE), supporting market entry and early-stage scale. Set up and launched retail operations in Dubai for key client, owning execution across partners, processes, and on-ground readiness. Conducted market and execution research for a US-based hotel business, focusing on operational feasibility and local search. Worked as an operations consultant with Spinny and CarEasy, supporting execution improvements across delivery and partner workflows. Led the launch of CarEasy’s on-demand cleaning vertical, scaling operations from zero to stable daily order volumes. Built partner networks, defined SOPs, and set up core operational processes. Implemented automation and internal tools including WhatsApp workflows, basic web systems, marketing automation, and AI-assisted processes to reduce manual effort and improve operational efficiency.

Operations & Execution at RightChoice.ai, Jun 2024 - Apr 2025 · 11 mos, Gurugram, Handled execution and account ownership for 15+ enterprise B2B clients across industries, including Apollo, Castrol, and Pizza Hut. Maintained 100% client retention by staying close to delivery and taking ownership of escalations when things broke. Contributed to 20% revenue growth by identifying and executing upsell and cross-sell opportunities during ongoing work, particularly around Google auto-verification and microsites. Improved partner performance and local demand by fixing gaps in Hyperlocal SEO execution, leading to a 50–80% improvement across visibility and engagement metrics over time. Acted as the bridge between clients, internal teams, and product, translating on-ground issues into clear requirements and working with the product team to improve usability and drive 20% higher engagement.

General Manager at GoMechanic.in, Apr 2023 - May 2024 · 1 yr 2 mos, Gurugram, Haryana, India, Worked closely with founders and senior management on execution-heavy initiatives, including annual operating planning and setting up repeatable processes for partner workshops to improve consistency and revenue. Set up a unified customer feedback and escalation system across app, website, and call channels, improving NPS by 10 points and increasing repeat usage from 31% to 38%. Built and managed a virtual network of 500+ partner workshops to improve communication, service delivery, and escalation handling, including a direct link to the founder’s office.

Senior Manager at GoMechanic.in, Jul 2019 - Mar 2023 · 3 yrs 9 mos, Bengaluru, Karnataka, India, Launched services in Bangalore and led expansion across Karnataka, owning end-to-end P&L for the region. New city launches contributed over 25% of overall retail revenue. Built and scaled insurance and B2B partnerships with companies such as Tata AIG, Bharti AXA, Zoomcar, and Ola, driving steady demand across retail, insurance, and fleet segments. Led and managed a cross-functional team of 50+ members across retail operations, B2B, insurance, and marketing, while maintaining low attrition during periods of rapid scale and change. Owned a portfolio of $5M+ GMV in FY 22–23, servicing 50k+ private vehicle customers and 10k+ fleet vehicles across multiple B2B partners. Worked closely with product, ops, and workshop partners to roll out app and process improvements that increased conversion rates by 30%+ and reduced bypass and leakage issues. Led on-ground execution during a major business pivot in Bangalore, retaining 70% of the team through a management transition while keeping day-to-day operations running during restructuring.

Manager at GoMechanic.in, Sep 2017 - Jun 2019 · 1 yr 10 mos, Gurugram, Haryana, India, Worked closely with founders and senior management during the early build-out of GoMechanic’s B2C vertical, contributing to on-ground execution across operations and partner readiness. Led a team of 8 operations executives across retail and B2B businesses, overseeing day-to-day execution and managing ₹13 Cr in annual revenue. Worked in a generalist capacity across sales, marketing, business development, process, and operations, driving execution initiatives that improved high-ticket customer conversion. Led the launch of services in Bangalore and supported city expansion by training and onboarding city heads for Hyderabad and Chennai, helping scale operations across 5+ cities. Worked closely with the product team to improve CRM and Garage applications, focusing on usability and operational efficiency for on-ground teams.

Summer Intern at GoMechanic.in, Mar 2017 - Jun 2017 · 4 mos, Gurugram, Haryana, India, Increased car repair volume through the Uber India partnership by building and managing a digital database of XLI driver fleets and coordinating fleet parking and service workflows. Drove business volume growth by working closely with fleet owners and managing 50+ partner workshops, supporting the sales team in optimizing and scaling the workshop network.

Education

Business Administration and Management, University of Mysore

Science, Jawahar Navodaya Vidyalaya - JNV