Headline

Digital Transformation SME using Scaled Agile Framework (SAFe) | Lifetime Learning Leader | DevSecOps SME | GenAI user and learner

About

At BT E-SERV, my tenure as a Digital Transformation Agent is dedicated to elevating product delivery through strategic implementation of the SAFe framework and SCRUM practices. Our team's focus on collaboration and efficiency has been instrumental in optimizing digital delivery models, a testament to my commitment to Agile methodologies. Previously, as a Principal Consultant at Infosys, I spearheaded the digital transformation for our clients, leading to a remarkable increase in product delivery efficiency and a reduction in time-to-market. My initiative in integrating Atlassian tools significantly reduced communication errors, underlining my drive for continuous improvement through DevOps and flow metrics implementation and my role in augmenting customer satisfaction.

Location

Pimpri Chinchwad

AI stack

anthropic apis

perplexity

Semantic Kernel

Work experience

Agile Coach at BT E-SERV (INDIA) PRIVATE LIMITED, May 2024 - Present · 2 yrs 7 mos, Bengaluru, Karnataka, India, Selected Achievements: * An Instigator of digital transformation mindset across colleague journey sales and marketing tribe Spearheaded Digital Transformation for business Sales & Marketing delivery tribe, impacting 100 colleagues and for 17Mn into colleague journey * Assessed, developed and implemented a robust E2E Agile methodology adoption Roadmap using customised scaling framework driving its well governed and successful implementation and resulting overall 2x improvement across 6 different sales processes * Led 3+ agile initiatives with 17Mn budget, delivering 10% below budget and achieving 8% cost reduction, improving the operational efficiency by 13% and enhanced CRM satisfaction by 5% through strategic planning and stakeholder engagement * Tracked and reported agile transformation outcomes, identifying growth opportunities and improving transparency * Mentored team members, enhancing their performance and ensuring delivery excellence across the tribe * Improved Feature throughput by 8% and OTD by 3% overall in a FY 24-25 * Enhanced stakeholder satisfaction by 5% by introducing a comprehensive feedback loop mechanism * Facilitated different trainings, masterclasses, workshops including SAFe trainings resulting in achieving shared understanding and perception of knowledge along with achieving 100% pass rate resulting approximately ¢15000 cost saving

Principal Consultant at Infosys, Sep 2021 - May 2024 · 2 yrs 9 mos, Hyderabad, Telangana, India, Selected Achievements: * A polymath with expertise in banking, telecom, and energy domain * Led 3 strategic transformation initiatives for banking, telecom & energy clients, delivering significant improvements of 2x in process efficiency & value delivery. * Enabled cross-functional collaboration across multiple business units to drive successful RFP responses, securing ~$25Mn in new business. * Conducted and collaborated different internal and external audits including ISO, CMMI, SOC and SOX standards, client and security, helping Infosys gain various accreditations. * Guided product leaders in applying prioritization frameworks like RICE, MOSCOW, and WSJF to enhance strategic decision-making Optimized product backlog management, reducing items from ~10K to ~3K, ensuring greater alignment with customer needs and accelerating value delivery by 18%. * Implemented CI/CD pipelines, Al-driven automated testing, and DevSecOps practices, reducing defects by 30% and accelerating release cycles by 40% for energy domain clients. * Managed 12 high-impact projects concurrently, each with budgets exceeding $500k, to ensure seamless agile transitions. * Enhanced client and colleagues satisfaction scores by 30%, resulting from improved agile training programs and coaching approaches. * Optimized agile processes, resulting in a 25% reduction in project delivery time for major clients.

Technical Architect at HCL Technologies, May 2021 - Sep 2021 · 5 mos, Pune, Maharashtra, India, Worked as Technical Architect, Agile Coach and SAFe program consultant (SPC) for one of the Banking domains client. Assisted them to implement SAFe Portfolio configuration, was part of their VSM Identification, ART Launch.

Scrum Master and Technical Product Manager – JP Morgan Chase Bank at Virtusa, Feb 2018 - May 2021 · 3 yrs 4 mos, United States, Selected Achievements: * Adept leader driving agile digital transformation by architecting and implementing scalable cloud infrastructure for future-proof software delivery. * Spearheaded a portfolio of projects for JP Morgan Chase valued ~ $20Mn including launching the first-ever automated deployment to cloud-based platform and leading a 500 distributed server build impacting over 50MM customers. * Led and Coached 2 ARTS and 8 cross-functional Scrum Teams with ~90 employees in the JPMC Digital Nucleus, successfully increasing velocity from 20 points to 35 points in under 10 sprints while delivering projects on-time and under budget. * Spearheaded a series of cost optimisation initiatives, including identifying less CPU consuming microservices and bringing them to the cloud for a $170,000 savings and decommissioning legacy hardware, saving over $242,000. *Facilitated implementation of new Data on Edge initiative in the Digital Nucleus space, increasing resiliency, reducing response time by 40ms, and decreasing failures by 30% for middleware microservices. * Trained internal and external product owners and tech leads on Agile and Scrum best practices, holding 4 major coaching sessions serving 18 employees and working one-on-one with 6 individuals to implement improvements. * Led digital security transformation project in GIAM space for over 18K applications in CIO unit from regulatory & compliances requirement standpoint and delivered 3 months before its end date achieving JPMC middleware to be compliant with security industry standards and avoiding ~$8 MN penalties.

Scrum Master and Project Manager I – American Express (2016 – 2018) at Syntel Consulting Ltd, Dec 2006 - Feb 2018 · 11 yrs 3 mos, India, United States, Australia, Selected Achievements: * Long-tenured leader with deep card business acumen, driving cost optimisation and faster time-to-market through Agile and SAFe-led legacy system modernisation to distributed platforms. Initiated a variety of scrum & agile process optimisations, leading 2 development teams of more than 9 employees to implement sprint plans, relative estimations, continuous integration and more, leading to receipt of company-wide 2016 Annual Leadership Value Award. * Led major cost optimisation initiatives, including the migration of American Express Offer DB2 Database to a big data hive, saving over $200,000/year and mainframe component optimisation which saved over $87,000/year. * Implemented new processes which reduced the number of automated incident tickets by 32% by reserving 20% capacity for the existing production and by applying problem solving techniques. * Oversaw the Card Acceptance and Processing Network (CAPN) portfolio for American Express, valued at $2.5MM, acting as a solution architect to improve 16 FINCAP layouts to a single global settlement layout, saving over $5MM. * Received the Best Innovation Idea Award for CAPN portfolio work and overall commitment to process improvements and cost optimisations which increased efficiency, expanded margins, and increased revenue for American Express. * Supported a multinational trial based in Sydney Australia, acting as Production Support Expert in JAPA payment system RSS for American Express, as a result, Syntel won a 2-year service contract.

Education

Post graduate certificate Program (PGCP), Financial Technology (FinTech), Indian Institute of Management Nagpur

Bachelor of Engineering (B.E.), Computer Science, Shri Guru Gobind Singhji Institute of Engineering and Technology, Vishnupuri, Nanded