Headline

System Administrator | Windows Server | SCCM Patch Engineer | Linux | VMware | Active Directory | Server Monitoring| Ex-NTT DATA

About

I am a System Administrator with 3 years of experience supporting enterprise server environments across Windows, Linux, VMware, Active Directory, SQL monitoring, and SCCM-based patch management. I have managed 600+ servers, maintained 99.9% uptime, and resolved incidents using ITIL standards and ServiceNow. My strengths include patch automation, backup monitoring, performance troubleshooting, and infrastructure security alignment. I have also worked in IOC (L1) operations and gained strong practical knowledge in monitoring, RCA preparation, and client communication. I enjoy working on stable, reliable, and secure IT environments, and I am looking for opportunities in: Windows/System Administrator Microsoft Engineer Patching/SCCM Engineer Infrastructure Operations (L1/L2) Server Support I am currently expanding my skills in Azure and automation to grow toward Cloud and DevOps roles.

Location

Hyderabad

Work experience

Windows System Administrator at NTT DATA, Apr 2022 - Dec 2022 · 9 mos, On-site, • Performed daily/weekly/monthly patching on 600+ Windows servers using SCCM and WSUS. • Ensured compliance and applied security updates, reducing vulnerabilities across environments. • Investigated patch failures, resolved deployment issues, and coordinated downtime windows with clients. • Troubleshot server issues, disk utilization, service failures, and performance alerts. • Maintained 99.9% uptime by monitoring critical services and performing proactive checks. • Conducted internal training sessions on SCCM for new team members. • Supported ticket handling, troubleshooting, and escalations in a 24/7 environment, contributing to strong SLA adherence.

IOC Analyst at NTT DATA, Apr 2020 - Apr 2022 · 2 yrs 1 mo, Remote, • Monitored virtual customer servers across global environments, performing CPU, memory, disk, uptime, and service status checks. • Identified performance issues and escalated alerts related to server health, resource utilization, and service failures. • Conducted daily system health checks and validated SQL and Linux server reports. • Managed and analyzed Veeam backup jobs, handled failed backups, and performed basic restore validations. • Generated L1 reports and maintained logs for issues, escalations, and repetitive incidents. • Communicated with customers via email and calls, ensuring clear updates and timely ticket resolution. • Provided on-the-job training to new hires on monitoring tools, SQL basics, and backup operations.

Education

Master's degree, Computer Science, University of Central Missouri

Bachelor of Technology, Electronics and communication engineering, GITAM Deemed University