Headline

Customer Support Executive | Sales & Operations Professional | CRM & Client Handling

About

Customer Support, Sales, and Operations professional with 2+ years of experience across logistics, customer service, digital sales, and smart technology industries. Experienced in handling customer interactions, managing sales processes, resolving escalations, and coordinating operations in fast-paced environments. Worked in logistics support with Flipkart, customer care and digital sales with Q Conneqt Business Solutions (BSA Bikes), and sales operations with iPlug Control System Pvt. Ltd. Skilled in lead conversion, CRM management, dealer coordination, customer relationship management, and product demonstrations. Passionate about customer engagement, business growth, bike riding, music, and building strong professional relationships through communication and problem-solving. Skilled in: • Customer Support & Escalation Handling • Sales & Lead Conversion • CRM Management • Dealer Coordination • Logistics Operations • Communication & Relationship Building • Team Collaboration • Problem Solving 📍 Pune, Maharashtra 📩 Open to opportunities in Customer Support, Logistics, Operations, and Sales.

Location

Pimpri Chinchwad

Work experience

Sales Executive at iPLUG, Sep 2025 - Apr 2026 · 8 mos, Pune/Pimpri-Chinchwad Area, • Increased lead conversion by 25% through structured follow-ups and targeted sales strategies • Managed complete sales cycle from lead generation to deal closure • Conducted product demonstrations and customer consultations • Coordinated with operations and installation teams for smooth execution • Maintained customer relationships and handled post-sales support

Digital sales specialist at Digitide, Sep 2024 - May 2025 · 9 mos, Pune District, • Managed digital sales operations and dealer coordination across India • Handled dealer escalations and ensured timely issue resolution • Improved dealer engagement and retention through relationship management • Worked closely with internal teams to streamline communication and operational support

Customer Service Representative at QCONNECT SOLUTIONS LIMITED, May 2023 - Mar 2024 · 11 mos, Pune/Pimpri-Chinchwad Area, • Delivered customer support and resolved service-related queries efficiently • Maintained high customer satisfaction through proactive communication • Assisted in escalation management and operational coordination

Logistics Specialist at Flipkart, Sep 2021 - Nov 2021 · 3 mos, Bhiwandi, Maharashtra, India, • Managed logistics-related customer issues and escalation handling • Coordinated tracking updates and ensured timely resolution support

Education

Bachelor of Commerce, Business/Commerce, General, University of Mumbai