Headline

Customer Success Manager | SaaS Growth via QBRs, NRR | CX, Onboarding & Adoption Pro | Health Scores | Salesforce

About

I work at the intersection of people and product. Customer Success, for me, is about solving problems before they become blockers, helping users get real value, and being the person customers actually want to talk to. I care about the small things faster responses, clearer answers, smoother onboarding because they build trust. I thrive in fast-paced SaaS environments, love cross-team collaboration, and believe that good CX is equal parts logic and empathy.

Location

Bengaluru

AI stack

claude code

ChatGPT

Work experience

Customer Success Engineer at Observe.AI, Jun 2024 - May 2025 · 1 yr, Bengaluru, Karnataka, India, • Led successful onboarding journeys, aligning stakeholders and accelerating time-to-value for clients. • Account health reviews using Looker dashboards, driving product adoption and engagement. • Collaborated with engineering and product to resolve client issues to improve CSAT. • Business reviews to showcase ROI, leading to increased retention and upsell opportunities. • Voice of the customer internally, influencing product roadmap with insights from accounts. • Client relationships through strategic check-ins, enabling long-term advocacy & growth. • Managed issues by coordinating between customers and backend teams for swift resolution. • Created customer-facing documentation to improve onboarding and reduce friction. • New Relic and Zendesk to anticipate risks, reducing churn by identifying early warning signals. • Enabled seamless adoption by educating customers on key workflows, features, and best practices.

AWS Cloud Intern at F13 Technologies, Aug 2023 - Oct 2023 · 3 mos, Delhi, India, • Creating and configuring S3 buckets for website hosting and data storage. • Design and development of conversational chatbots interfaces using Lex. • Collaborated teams to troubleshoot and resolve AWS-related issues. • AWS billing, preventing cost overruns and implementing cost-saving strategies. • CloudFormation templates to automate provisioning of resources.

Customer Success Associate at Kestone, Jun 2023 - May 2024 · 1 yr, Bengaluru, Karnataka, India, Transforming businesses with Google Cloud at Persistent Systems. • Spearheading initiatives at Persistent Systems to help businesses explore and adopt Google Cloud. • Solving real business problems and driving infra modernization. • Facilitating connections between business leaders and Google Cloud professionals at Persistent. • Analyzing and addressing business challenges through Google Cloud Computing solutions. • Closely collaborate with CTO's and IT heads, ensuring seamless integration of GCP. • GCP adoption for recommendation, implementation and contributing to customer experiences.

AWS Cloud Intern at TEACHNOOK (TEACHSCAPE ONLINE LEARNING SERVICES PRIVATE LIMITED), Apr 2023 - May 2023 · 2 mos, Bengaluru, Karnataka, India, • Fundamentals of AWS cloud infrastructure solutions. • Supporting deployment and management of cloud-based applications. • Troubleshooting and resolving cloud-related issues. • Collaborating with teams to ensure alignment with business goals.

Education

Bachelor of Technology - BTech, Information Science, Presidency University Bangalore

Pre-University Course, PCMB, Presidency College, Bangalore