Headline

Customer Service Technical Support @ Teleperformance | BEd, BCom

About

Teleperformance benefits from my role in customer service technical support, leveraging my educational foundation in business/commerce from Raj College of Education and a Bachelor of Commerce in accounting and finance from Dibrugarh University. My experience is supported by skills in coaching and curriculum development, enabling me to contribute effectively to service excellence.

Location

Tinsukia

Work experience

Customer Service Technical Support at Teleperformance, Aug 2023 - Present · 2 yrs 11 mos, Jaipur, Rajasthan, India

Technical Support Executive at Teleperformance, Aug 2023 - Present · 2 yrs 11 mos, Handled queries related to hacked accounts, account recovery, and user verification via email support. Assisted customers with account management, security measures, and access restoration. Ensured data privacy and compliance while resolving user concerns. Maintained high accuracy, quality scores, and customer satisfaction (CSAT) in issue resolution. Collaborated with internal teams to escalate complex issues and provide timely solutions.

Education

Bachelor of Education - BEd, Business/Commerce, General, RAJ COLLEGE OF EDUCATION

Bachelor of Commerce - BCom, Accounting and Finance, Dibrugarh university