---
title: "Yashaswi Singh - Customer Success Specialist in Gurugram | Tal"
description: "Meet Yashaswi Singh, Customer success । Product Management based in Gurugram."
image: "https://tal.club/meet/yashaswi-singh/share-image"
---

# Yashaswi Singh on Tal

## Headline

Customer success । Product Management

## About

Customer success professional with 3 years of experience in service reliability and client success domain, now pivoting towards product and program management\. Skilled in cross\-functional coordination, stakeholder communication, and process optimization\. Passionate about using customer insights to drive product improvements and deliver scalable solutions\. Agile\-certified with hands\-on experience in ServiceNow, Remedy ITSM, and cloud platforms\.

## Location

Gurugram

## Work experience

Customer Success Specialist at ETS, Oct 2025 \- Present · 8 mos, Gurugram

Service Reliability Engineer at BT Group, Aug 2022 \- Sep 2025 · 3 yrs 2 mos, Gurugram, \- Served as a trusted partner to multiple international customers, focusing on driving adoption, value realization and long\-term success\. \- Facilitated smooth onboarding experiences by coordinating with internal teams and guiding customers through key milestones\. \- Proactively addressed customer concerns and worked cross\-functionally to resolve issues which reduced escalations by 25% and enhanced customer experience\. \- Leveraged insights from ServiceNow and Remedy to identify trends and drive process improvements\. \- Identified opportunities for account growth through regular check\-ins and strategic conversations\.

Cloud and Network Intern at BT Group, Jan 2022 \- Jul 2022 · 7 mos, Gurugram, Haryana, India, \- Collaborated with cross functional teams to support cloud infrastructure delivery for enterprise clients\. \- Assisted in supporting network reliability for international clients aligning with project timelines and technical requirements\.

## Education

Bachelor of Technology \- BTech, Electronics and Communication Engineering, Banasthali Vidyapith

[View the original profile](https://tal.club/meet/yashaswi-singh)

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