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Yash Tamrakar

Product at Supertails | Ex: axio (acquired by Amazon), Krab (Y Combinator W21) | IIT Madras

Bhopal

6+ years of work experience

Supertails
Jan 202610 mosPresent

Partnered closely with engineering and operations across 5 sales and support teams to drive complex CRM integration and migration, from Freshdesk to Nugget, defining product direction & consolidating workflows to reduce AHT by 20% & achieving cost savings worth INR 50L per year (~USD 50K). Automated end-to-end refund processing, reducing support contact-to-order ratio from 20% → 17%.
Self-Employed
May 20259 mosJan 2026

Bhopal, Madhya Pradesh, India

• NiveshPe: Leading the GTM Initiatives for a Mutual Funds Investing App targeting users from Tier2,3 India • Heizen: Managed product delivery for 6+ client engagements across US, EU, and Asia markets, gathering requirements, creating wireframes, and coordinating development for AI-powered products including interview automation, RAG-based search, and personal finance tools. • TheKaizenProject: Served as Product Manager for AI-powered career upskilling platform, writing PRDs and managing UX team to ship features including personality assessment, personalized l
axio
Apr 20241 yr 1 moApr 2025

Bengaluru, Karnataka, India · Hybrid

• Reduced customer support costs through 22% team reduction (45→35 agents) via AI WhatsApp chatbot automating 55% of 100K monthly queries — improved CSAT from 75% to 87%, cut social media escalations by 80%, built through hands-on customer research and cross-functional collaboration. • Drove 20% reduction in support costs and ensured RBI lending compliance across Axio app (150K DAU) — led UX improvements and coordinated multi-pod teams to streamline information architecture; partnered with Amazon Senior PMs to cut their operations costs by 4%. • Accelerated loan processing capacity by 14% (10K monthly disbursals) and reduced ops team workload by 65% — led LeadSquared CRM integration replacing legacy system, automated lead routing for 200K monthly prospects, enabling revenue growth through operational efficiency. • Drove 6-month infosec readiness initiative for Amazon acquisition, implementing data protection controls and PII masking while coordinating KPMG/PWC internal audits — defended audit findings and passed critical RBI regulatory audit, clearing path for acquisition.
axio
Mar 20222 yrs 3 mosMay 2024

Bengaluru, Karnataka, India · Hybrid

Krab
Feb 20211 yr 2 mosMar 2022

Hyderabad, Telangana, India

• Managed stakeholders and negotiated scope for B2B Transport Management Software (TMS), overseeing product development from inception to launch for 15+ transporter clients. • Iterated the Transport Management Software by creating MVPs of 7 different product features to get early feedback and ensured product adoption of the TMS for 15+ transporters. • Performed App Store Optimization for BiltyBook (A B2C mobile app for Transporters) by doing Keyword Analysis & got the app to rank #4 on Google Playstore in Transportation Category.
Thrillophilia.com
May 20208 mosDec 2020

Jaipur, Rajasthan, India

• Designed three end-to-end applications in 6 months: an operations dashboard for internal workflows, a B2B booking tool for travel agents, and a B2C mobile app — supporting platform serving 2M+ monthly visitors.

Yash’s AI Stack

claude code
claude code

Education

Indian Institute of Technology, Madras

BS + MS Dual Degree, Physics

Indian Institute of Technology, Madras

20145 yrs2019
Indian Institute of Technology, Madras

Minor, Industrial Engineering

Indian Institute of Technology, Madras

20145 yrs2019

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Headline

Product at Supertails | Ex: axio (acquired by Amazon), Krab (Y Combinator W21) | IIT Madras

About

I'm a Senior Product Manager with 6 years of experience building products that directly impact customers' lives across fintech, logistics, SaaS, and travel tech. I have a proven track record at high-growth startups including a Y Combinator-backed company and an Amazon-acquired company, driving solutions for 300K+ monthly active users while reducing support costs by 30%. I'm driven by customer centricity, leveraging technology as an instrument to achieve business goals and deliver measurable impact. From leading multiple zero-to-one AI-powered implementations to optimizing complex workflows, I combine user research, product strategy, and data analytics to create solutions that drive both user satisfaction and business results. After a meaningful paternity break, I'm now more driven than ever to make an impact. Currently building AI micro-apps and available for Senior PM roles and consulting engagements.

Location

Bhopal

AI stack

claude code

Work experience

Senior Product Manager at Supertails, Jan 2026 - Present · 10 mos, Partnered closely with engineering and operations across 5 sales and support teams to drive complex CRM integration and migration, from Freshdesk to Nugget, defining product direction & consolidating workflows to reduce AHT by 20% & achieving cost savings worth INR 50L per year (~USD 50K). Automated end-to-end refund processing, reducing support contact-to-order ratio from 20% → 17%.

Freelance Product Consultant at Self-Employed, May 2025 - Jan 2026 · 9 mos, Bhopal, Madhya Pradesh, India, • NiveshPe: Leading the GTM Initiatives for a Mutual Funds Investing App targeting users from Tier2,3 India • Heizen: Managed product delivery for 6+ client engagements across US, EU, and Asia markets, gathering requirements, creating wireframes, and coordinating development for AI-powered products including interview automation, RAG-based search, and personal finance tools. • TheKaizenProject: Served as Product Manager for AI-powered career upskilling platform, writing PRDs and managing UX team to ship features including personality assessment, personalized l

Senior Product Manager at axio, Apr 2024 - Apr 2025 · 1 yr 1 mo, Bengaluru, Karnataka, India · Hybrid, • Reduced customer support costs through 22% team reduction (45→35 agents) via AI WhatsApp chatbot automating 55% of 100K monthly queries — improved CSAT from 75% to 87%, cut social media escalations by 80%, built through hands-on customer research and cross-functional collaboration. • Drove 20% reduction in support costs and ensured RBI lending compliance across Axio app (150K DAU) — led UX improvements and coordinated multi-pod teams to streamline information architecture; partnered with Amazon Senior PMs to cut their operations costs by 4%. • Accelerated loan processing capacity by 14% (10K monthly disbursals) and reduced ops team workload by 65% — led LeadSquared CRM integration replacing legacy system, automated lead routing for 200K monthly prospects, enabling revenue growth through operational efficiency. • Drove 6-month infosec readiness initiative for Amazon acquisition, implementing data protection controls and PII masking while coordinating KPMG/PWC internal audits — defended audit findings and passed critical RBI regulatory audit, clearing path for acquisition.

Product Manager at axio, Mar 2022 - May 2024 · 2 yrs 3 mos, Bengaluru, Karnataka, India · Hybrid

Founding Product Manager at Krab, Feb 2021 - Mar 2022 · 1 yr 2 mos, Hyderabad, Telangana, India, • Managed stakeholders and negotiated scope for B2B Transport Management Software (TMS), overseeing product development from inception to launch for 15+ transporter clients. • Iterated the Transport Management Software by creating MVPs of 7 different product features to get early feedback and ensured product adoption of the TMS for 15+ transporters. • Performed App Store Optimization for BiltyBook (A B2C mobile app for Transporters) by doing Keyword Analysis & got the app to rank #4 on Google Playstore in Transportation Category.

UX Designer at Thrillophilia.com, May 2020 - Dec 2020 · 8 mos, Jaipur, Rajasthan, India, • Designed three end-to-end applications in 6 months: an operations dashboard for internal workflows, a B2B booking tool for travel agents, and a B2C mobile app — supporting platform serving 2M+ monthly visitors.

Education

BS + MS Dual Degree, Physics, Indian Institute of Technology, Madras

Minor, Industrial Engineering, Indian Institute of Technology, Madras