Headline

MCA Graduate || System Engineer at Infosys || IT Support Management || Ticket Handling Process || Windows Administration || Application Support

About

Hello! I'm Yash Kandoi, a System Engineer at Infosys Ltd. with a solid foundation in IT support and application management. I completed BCA from Techno India Kolkata (2020) and MCA from Chandigarh University (2023). With over 4 years of experience in the IT industry, I specialize in ticket handling processes, Windows & Tableau administration, and providing reliable application and IT support to ensure seamless operations for businesses. In my current role at Infosys, I manage critical IT support systems and troubleshoot complex issues, ensuring that end-users and teams have the support they need to operate effectively. My expertise in IT support management, combined with my problem-solving mindset, allows me to quickly identify challenges and implement efficient solutions. I'm also passionate about expanding my technical skill set and am continuously learning and adapting to the latest technologies and best practices in IT support and application management. I enjoy collaborating with cross-functional teams and using technology to drive innovation and improve business processes. Outside of my core work, I love contributing to personal projects, exploring data analysis, and working on solutions that bridge the gap between business needs and technology.

Location

Kolkata

Work experience

System Engineer at Infosys Limited, Aug 2020 - Present · 5 yrs 9 mos, Bengaluru, Karnataka, India

Operation executive at Infosys, Aug 2020 - Jul 2022 · 2 yrs, Pune Division, Maharashtra, India

Real Estate Agent at Ganpati Projects, Jan 2019 - Nov 2021 · 2 yrs 11 mos, Greater Kolkata Area, '"If you don't own a Home, Buy one. “Owning a home is a keystone of wealth… both Financial Affluence and Emotional Security”. 1,2,3 Bhk Flats in a Standalone, Complex for Ownership or Rent as per your desire. Purchase a Home today and Secure your Future!! #realestateagent #realtor #kolkata

Education

Master of Computer Applications - MCA, Information Technology, Chandigarh University (CU)

Bachelor of Computer Application - BCA, Computer/Information Technology Administration and Management, Techno India University