Yash Doshi
Vehicle Performance Test Engineer @ Morris Garages India | Automobile Engineering
Vadodara
6+ years of work experience
Dec 20232 yrs 11 mosPresent
Halol, Gujarat, India
Feb 202311 mosDec 2023
Halol, Gujarat, India
Aug 20227 mosFeb 2023
Halol, Gujarat, India
Jun 20211 yr 1 moJun 2022
Bharuch, Gujarat, India
Servicing as liaison with factory representatives. Understanding of the workshop’s financial goals and company official targets. Which include 1.Vehicle count
2. Daily, monthly and weekly profit
3. AMC, RSA, ATW sales
4. Lowering complaint rates
5. Maintaining and pushing NPS (Net promoter score)
6. Increase in paid service
7. Free service to AMC conversion
8. Gaining back lost customers
• Maintain high-quality service repairs and minimize comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality.
• Supervise, manage and monitor service technicians and keeping track of service records.
• Hiring, training, motivating, counseling and monitoring the performance of service advisors.
• Check for reimbursement of corporate warranty and insurance.
• Monitor and following up on parts orders with the parts manager to ensure availability.
• Inventory management and ordering for easy access and availability of parts.
• Maintaining 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• Ensuring that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Keeping abreast of new equipment and tools available and recommending purchases
• Scheduling technical training of technicians and advisors.
• Listen to client complaints and assist in addressing their issues and resolving challenges
Dec 20191 yr 1 moDec 2020
Vadodara, Gujarat, India
Allocating job cards to various bays and monitor the work required to be done on the vehicle.
Communicate the time required to complete the necessary repairs to the service advisor.
Take trials of the bike to understand customer concerns / complaints better or to diagnose the cause of the problem.
Offer technical inputs to the technicians, wherever required.
Simultaneously inspection and maintain the quality of work done on multiple bays.
Monitor schedule adherence and take corrective actions in case of time overruns.
Communicate any time any time and cost overruns to the service advisor.
Engage, interact & tackle the customer who’s seated at the bay and viewing his bike getting serviced.
Exhibit strong technical understanding of the bikes, to the customer.
In case of any discrepancies, vehicle to be returned to the floor for rework job.
Rescheduling the service in case of rework and communicate the same to the service advisor.
Assisting the parts manager in inventory management.
Carry out complaint resolution as per the guidance of the CRM and act as per action plans drafted by the CRM to improve customer satisfaction.
Conducting regular service drills with the technicians as updated by company officials to meet service standards.
Yash’s AI Stack
Education
Bachelor of Engineering - BE, Automobiles
Uka Tarsadia University
20146 yrs2020
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