Headline

AI-Native Builder | AI Product Management | Building AI Applications, Agents & Intelligent Workflows | Delivery Head – IT/ITES @ Welspun | Enterprise SaaS | PMP® | CSPO

About

I build AI applications and bring enterprise delivery experience to solving real user problems. I’m moving into AI-native product management, focused on enterprise AI and B2B SaaS. As Delivery Head – IT/ITES at Welspun Transformation Services, I’ve led 47+ enterprise programs, including five SaaS products, and contributed to ₹13+ crore in cost savings across automation, AI/ML, analytics, and process improvement. Alongside leading cross-functional teams, I build AI applications hands-on, including RAG tools for AI research and document question-answering. This combines business understanding and delivery discipline with practical experience in AI development. I’m like taking ownership from end-to-end —from discovery, strategy, and user journeys to AI evaluation, launch, go-to-market, and adoption. My focus is building useful, reliable products and improving them through user feedback and measurable outcomes. CSPO® | PMP® | Lean Six Sigma Black Belt

Location

Ahmedabad

AI stack

claude code

claude

codex

gemini

langchain

notion

Work experience

Delivery Head - IT at Welspun Transformation Services Limited, Apr 2022 - Present · 4 yrs 7 mos, Leading enterprise-wide delivery across IT/ITES, Shared Services, and Smart Factory transformation programs for group companies. Key Responsibilities & Impact: • Driving GCC strategy, operating model, and governance aligned with business objectives • Delivered 47+ enterprise programs including 5 SaaS products across AI, RPA, Analytics, and Digital platforms • Achieved ₹13+ Cr cost savings through automation, process optimization, and digital transformation initiatives • Established SLA/KPI governance frameworks, improving service efficiency, quality, and business outcomes • Spearheading Smart Factory initiatives leveraging AI/ML for predictive analytics and quality improvement • Leading cross-functional teams across IT, business, and operations ensuring seamless execution • Managing stakeholders, budgets, and vendors for large-scale transformation programs • Driving Lean Six Sigma and Agile practices to enable continuous improvement and delivery excellence

Senior Manager - Process Excellence at Welspun Transformation Services Limited, Jul 2021 - Mar 2022 · 9 mos, Providing solutions path on the basis of VOC, VOB and the quality errors in process Executing the strategy that makes complex change easy for impacted users and business stakeholder Apply a change management process and tools, supporting adoption of the changes required by as project or initiative Responsible for implementing the change management plan, reviewing the effectiveness and efficiency of the process, performing process audit, and managing the process improvement cycle Lead the change management project initiatives and is responsible for the educate to users and support to team members Coordination with project sponsor, business team and external stakeholder Evaluates performance matrix against the defined KPIs and critical success factors. Develops actions to improve adoption and streamline the process Develop and execute effective communication, training, stakeholder engagement, change impact assessment, organizational readiness analysis, coaching, resistance management, and change reinforcement

Training And Quality Manager at Mas Callnet India Private Limited, Jul 2020 - Aug 2021 · 1 yr 2 mos, Noida, Uttar Pradesh, India, • Lead Quality control and assurance initiatives • Identifying Process Gaps and developing corrective action plans for improvement • FTD / MTD / QTD / YTD business insights sharing and improvement trends • Driving regular Stakeholder Cadence Business meetings and insights • Very Strong on preparing reports • Work closely with the operations team to drive process improvement and Efficiency • Periodic Value gap identification analysis which is impacting performance and Fix • Driving Change management

Deputy Manager at VFS Global, Apr 2019 - Jul 2020 · 1 yr 4 mos, Mumbai, Maharashtra, India, To track Lean Sigma Projects & driving them to succesfull completion.

Assistant Manager at Vodafone Business, Apr 2018 - Apr 2019 · 1 yr 1 mo, Banglore

Senior Quality Analyst at Vodafone, Jan 2017 - Apr 2018 · 1 yr 4 mos, Bengaluru, Karnataka, India

Education

Bachelor of Business Administration (BBA), Finance, General, IPS Academy Indore

Master of Marketing Management, Marketing, Sinhgad Institute Of Management

Public links

github: https://github.com/yashchopra0202-code

yash-chopra.co.in: https://yash-chopra.co.in/