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yasar mohd

Experienced in |Front-End Developer| | Java | |Microsoft Azure| |Microsoft 365| |Cloud Engineer| |AZ-104| |Networking Support | |IT Specialist | |odoo|

Riyadh

4+ years of work experience

XCMG Group
Jan 20251 yr 6 mosPresent

Riyadh, Saudi Arabia

XCMG Trading Company
Jan 20251 yr 6 mosPresent

Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID (Azure Active Directory). Manage user accounts, licenses, security groups, and access permissions within Microsoft 365. Configure and troubleshoot email issues, mailbox migrations, and Microsoft Teams collaboration services. Provide Level 1 and Level 2 technical support for end users across hardware, software, and network environments. Support ERP applications including Odoo, Microsoft Dynamics 365, and SAP. Troubleshoot ERP-related issues involving finance, procurement, inventory, sales, and HR modules. Coordinate with ERP vendors and development teams to resolve application incidents and system errors. Manage user roles, permissions, and security settings within ERP systems. Assist with ERP implementation, testing, upgrades, and system integrations. Create and maintain technical documentation, user manuals, and standard operating procedures. Monitor system performance and ensure business applications are available and functioning properly. Support data migration, backup, recovery, and reporting activities. Train end users on Microsoft 365 applications and ERP system functionality. Ensure compliance with IT security policies and data protection standards. Provided technical support to over 200 users, achieving high first-call resolution rates. Supported ERP platforms including Odoo, Microsoft Dynamics 365, and SAP by troubleshooting user issues, managing access rights, and assisting with system enhancements. Configured and maintained user accounts, security groups, and permissions across Microsoft 365 and ERP environments. Collaborated with business stakeholders and vendors to resolve application issues and improve system performance. Developed technical documentation and delivered end-user training sessions on Microsoft 365 and ERP applications.
Luxury Cloud IT
Feb 20241 yrJan 2025

Riyadh, Riyadh, Saudi Arabia

Luxury Cloud IT
Feb 20241 yrJan 2025

Installed, configured and maintained the functionality of company desktop system. Dealing with clients to solve desktop and Networking problems. Creating users and giving permissions to users. Troubleshooting & Configuring Email in Outlook, Personal folders. Assisted company personnel with desktop operation both hardware and software. Installing Windows server and configuring DHCP, DNS and ActiveDirectory. Apply computer name and network settings. Adding system to the domain and Configure user profile. Installation of antivirus from Server. Installation of Network printers, SEDCO, HP and xerox printers. Handling LAN, WAN& WLAN connectivity. Performed technical support, including escalation of problems and incident identification. Ensured functionality of desktop system throughout departments by regular checks and maintenance. Performed regular maintenance of company peripheral network devices-Printer, scanners. Administrated the creating and supporting of IT accounts and computer systems. Adding, removing, or updating user account information, resetting passwords, etc. Answering technical queries and dealing with often frustrated users.
Alokha Technologies
Jul 20221 yr 5 mosNov 2023

Hyderabad, Telangana, India

Education

Jawaharlal Nehru Technological University Hyderabad (JNTUH)

Bachelor's degree, Computer Science

Jawaharlal Nehru Technological University Hyderabad (JNTUH)

JNTUH College of Engineering Hyderabad

Bachelor of Technology, Computer Engineering

JNTUH College of Engineering Hyderabad

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Headline

Experienced in |Front-End Developer| | Java | |Microsoft Azure| |Microsoft 365| |Cloud Engineer| |AZ-104| |Networking Support | |IT Specialist | |odoo|

Location

Riyadh

Work experience

Information Technology Specialist at XCMG Group, Jan 2025 - Present · 1 yr 6 mos, Riyadh, Saudi Arabia

Information Technology Support Specialist at XCMG Trading Company, Jan 2025 - Present · 1 yr 6 mos, Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID (Azure Active Directory). Manage user accounts, licenses, security groups, and access permissions within Microsoft 365. Configure and troubleshoot email issues, mailbox migrations, and Microsoft Teams collaboration services. Provide Level 1 and Level 2 technical support for end users across hardware, software, and network environments. Support ERP applications including Odoo, Microsoft Dynamics 365, and SAP. Troubleshoot ERP-related issues involving finance, procurement, inventory, sales, and HR modules. Coordinate with ERP vendors and development teams to resolve application incidents and system errors. Manage user roles, permissions, and security settings within ERP systems. Assist with ERP implementation, testing, upgrades, and system integrations. Create and maintain technical documentation, user manuals, and standard operating procedures. Monitor system performance and ensure business applications are available and functioning properly. Support data migration, backup, recovery, and reporting activities. Train end users on Microsoft 365 applications and ERP system functionality. Ensure compliance with IT security policies and data protection standards. Provided technical support to over 200 users, achieving high first-call resolution rates. Supported ERP platforms including Odoo, Microsoft Dynamics 365, and SAP by troubleshooting user issues, managing access rights, and assisting with system enhancements. Configured and maintained user accounts, security groups, and permissions across Microsoft 365 and ERP environments. Collaborated with business stakeholders and vendors to resolve application issues and improve system performance. Developed technical documentation and delivered end-user training sessions on Microsoft 365 and ERP applications.

Information Technology Technical Support at Luxury Cloud IT, Feb 2024 - Jan 2025 · 1 yr, Riyadh, Riyadh, Saudi Arabia

Information Technology Support Specialist at Luxury Cloud IT, Feb 2024 - Jan 2025 · 1 yr, Installed, configured and maintained the functionality of company desktop system. Dealing with clients to solve desktop and Networking problems. Creating users and giving permissions to users. Troubleshooting & Configuring Email in Outlook, Personal folders. Assisted company personnel with desktop operation both hardware and software. Installing Windows server and configuring DHCP, DNS and ActiveDirectory. Apply computer name and network settings. Adding system to the domain and Configure user profile. Installation of antivirus from Server. Installation of Network printers, SEDCO, HP and xerox printers. Handling LAN, WAN& WLAN connectivity. Performed technical support, including escalation of problems and incident identification. Ensured functionality of desktop system throughout departments by regular checks and maintenance. Performed regular maintenance of company peripheral network devices-Printer, scanners. Administrated the creating and supporting of IT accounts and computer systems. Adding, removing, or updating user account information, resetting passwords, etc. Answering technical queries and dealing with often frustrated users.

Web Designer at Alokha Technologies, Jul 2022 - Nov 2023 · 1 yr 5 mos, Hyderabad, Telangana, India

Education

Bachelor's degree, Computer Science, Jawaharlal Nehru Technological University Hyderabad (JNTUH)

Bachelor of Technology, Computer Engineering, JNTUH College of Engineering Hyderabad