Headline

Senior Process Executive | US Insurance Operations Expert | Applied Epic, AMS360, Sagitta | Immediate Joiner

About

Accomplished Senior Process Executive with 7 years of experience in US Insurance Operations, specializing in policy lifecycle management, document indexing, QA auditing, and process implementation for US P&C clients. Throughout my career at Patra India BPO, I managed end-to-end policy documentation, conducted rigorous QA audits, and coordinated directly with US-based stakeholders to ensure 100% SLA compliance across multiple workflows simultaneously. Core Expertise: • Insurance Platform Management – Applied Epic, AMS360, Sagitta, ImageRight • Quality Assurance & Data Integrity • Workflow Implementation & SOPs • Team Training & Mentoring • Cross-Cultural Stakeholder Coordination Currently based in Raipur | Open to relocate in India | Immediate Joiner

Location

Greater Raipur Area

Work experience

Senior Process Executive at Patra Corporation, Apr 2019 - Feb 2026 · 6 yrs 11 mos, India, • Managed end-to-end policy documentation and renewal indexing using Applied Epic, AMS360, Sagitta, and ImageRight. • Led the implementation of new insurance workflows and provided technical training to new team members. • Conducted rigorous Quality Assurance (QA) audits, consistently maintaining high data integrity and accuracy. • Coordinated directly with US-based Clients and Account Managers to ensure seamless project delivery and SLA compliance. • Specialized in advanced document indexing, accurately categorizing insurance instruments (Quotes, Applications, Binders) with precise metadata.

Process Associate at SUMEET SYNFAB INDIA PRIVATE LIMITED, Nov 2017 - Mar 2019 · 1 yr 5 mos, India, • Managed stock and pricing updates across retail branches and reconciled physical inventory with system data. • Cross-verified daily sales reports and expense statements to ensure financial accuracy. • Handled vendor coordination and internal communication to maintain smooth office workflows and timely order dispatches. • Supported multi-branch back-office operations at the Head Office level.

Education

Bachelor of Engineering, Computer Science, Chhattisgarh Swami Vivekanand Technical University (CSVTU)