Headline

Lakeside Systrack Specialist | Digital Workplace COE | DEX Optimization | Performance Analytics | End User Compute | Digital Employee Experience Engineer

About

I am a solution‑oriented Digital Workplace professional with strong expertise in Lakeside Systrack and digital employee experience (DEX) optimization. I specialize in using Systrack’s advanced analytics, telemetry insights, and performance intelligence to improve device reliability, reduce user-impacting issues, and enhance overall workplace productivity. My experience includes proactively diagnosing performance bottlenecks, analyzing system and application behaviors, and implementing data-driven optimizations that directly elevate the employee experience. I focus on creating a seamless, efficient, and resilient digital environment by ensuring workplace technologies operate consistently and meet end‑user expectations. With a solid background in systems management and automation-led improvements, I have delivered significant business value through software metering and utilization strategies, achieving substantial ROI. I am passionate about delivering insight-driven, innovative solutions that help organizations continuously evolve and strengthen their Digital Workplace ecosystem.

Location

Navi Mumbai

AI stack

n8n

notion

ollama

openai

Work experience

Sr Analyst at Capgemini, Jan 2024 - Present · 2 yrs 6 mos, Navi Mumbai, Maharashtra, India · Hybrid, IT professional with 4 years of experience specializing in Digital Experience Monitoring (DEX), leading end‑to‑end SysTrack implementations, health‑scoring frameworks, and proactive operational monitoring across large enterprise endpoint environments in India. I have a proven track record of improving end‑user experience by reducing incident volumes through anomaly detection, data‑driven diagnostics, and automation. My work includes optimizing asset utilization through right‑sizing and license analytics aligned with DEX KPIs. I am hands‑on with SysTrack dashboards, sensors, software performance analytics, and experience‑focused SLAs, enabling organizations to achieve a more stable, efficient, and user‑centric digital workplace.

Analyst at Capgemini, Feb 2022 - Jan 2024 · 2 yrs, Navi Mumbai, Maharashtra, India · Hybrid

Student at INTEGRA ENGINEERING, May 2019 - Jun 2019 · 2 mos, Halol, Gujarat, India

Education

BTech - Bachelor of Technology, Electrical Engineering, Parul University