---
title: "Y Salman Baig - Incident Manager in Chittoor | Tal"
description: "Meet Y Salman Baig, Incident Manager || Major Incident Manager || Incident Quality || SLA Compliance based in Chittoor."
image: "https://tal.club/meet/y-salman-baig/share-image"
---

# Y Salman Baig on Tal

## Headline

Incident Manager \|\| Major Incident Manager \|\| Incident Quality \|\| SLA Compliance

## About

Results driven Incident Manager and Major Incident Manager with 4\+ years of experience at TCS, supporting infrastructure services for a Fortune 500 company\. Proven expertise in end\-to\-end incident lifecycle management, major incident coordination, and SLA compliance\. Skilled in driving Root Cause Analysis, Post\-Incident Reviews \(PIR\), and ticket quality audits to ensure process adherence and continuous improvement\.

## Location

Chittoor

## Work experience

Incident Manager at Tata Consultancy Services, Apr 2022 \- Present · 4 yrs 3 mos, Bengaluru, Categorizing the incident based on their nature, Severity and impact on business operation\. Prioritizing incidents according to predefined criteria, considering factors such as criticality, urgency, and potential business impact\. Coordinate end\-to\-end incident life cycle activities ensuing adherence to SLAs and OLAs, minimizing business impact and service disruption Serve as an escalation point of contact with the primary focus on restoring the services Acted as the central point of contact for all stakeholders involved in incident management\. Coordinating with various teams, including support teams, technical Lead, and management, to ensure timely resolution of incidents\. Provide regular updates to stakeholders on the status of ongoing incidents, including progress made and expected resolution times\. Facilitating the resolution of incidents by providing support and guidance to technical teams\. Ensure that appropriate resources are allocated to address incidents based on their priority and complexity\. Monitoring the progress of incident resolution activities and escalate as necessary to meet SLAs or restore service within agreed time frames Analyzed incident trends, recurring issues, and systemic gaps, and propsed preventive measures contributing to a reduction in recurring alerts\. Conducted quality audits of Incident Management processes to ensure compliance with established parameters and best practices, verifying that engineers adhered to defined protocols and standards\. Owned and presented daily incident reports, providing detailed analysis of open tickets \(current day and aged >2 days\), daily ticket inflow, and resolved incidents driving visibility reduction of aged ticket backlog\.

Major Incident Manager at Tata Consultancy Services, Apr 2022 \- Present · 4 yrs 3 mos, Bengaluru, Karnataka, India, •Validating / Approving the major incident\. •Validating / Approving the downgrading and upgrading the priority\. •Responsible to open SIMA bridge call for all High & Critical priority incidents\. •Reviewing the action taken for the resolution of the incident\. •Coordinating with multiple technical teams and non\-technical team, including the third\-party suppliers and business units, for resolution\. •Responsible for establishing standard and procedures that maximize operation responses to encountered incident and minimize service availability interruptions\.

Assistant System Engineer at Tata Consultancy Services, Dec 2021 \- Present · 4 yrs 7 mos, Bangalore Urban, Karnataka, India

## Education

Bachelor of Technology \- BTech, Mechanical Engineering, Sreenivasa Inst\. of Technology & Management Studies, Thimmasamudram, Chittoor

INTERMEDIATE, MATHEMATIC, PHYSICS AND CHEMISTRY, Sri Chaitanya junior college, chittoor

[View the original profile](https://tal.club/meet/y-salman-baig)

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