Headline

Product Design & Research | Healthcare AI-native | DEI Advocate

About

With over 13 years of experience in user-centered design, I currently serve as Principal UI/UX Designer at athenahealth, where I focus on human-in-the-loop design, AI-SDLC integration, and systems thinking. Collaborating closely with engineering and product teams, I deliver AI-powered patient communication tools, run research workshops, and prioritize inclusivity and trauma-informed design to ensure healthcare tools meet the needs of vulnerable and stressed users. My mission is to create intuitive, high-trust user interfaces that bridge the gap between complex AI systems and human usability. Leveraging my expertise in user experience testing, AI product strategy, and AI for healthcare, I aim to scale responsible, AI-native solutions that empower patients and healthcare providers alike.

Location

Bengaluru

AI stack

anthropic apis

claude

codex

github copilot

langchain

langgraph

Work experience

Principal UI/UX Designer at athenahealth, Sep 2024 - Present · 2 yrs 2 mos, Bangalore Urban, Karnataka, India, Human-in-the-Loop Design · AI-SDLC · Systems Thinking · Trauma-Informed Design Deliver AI-powered patient communication features with engineering and product teams. Run research workshops with patients and practice to catch usability problems before code is written. Focus on inclusivity and trauma-informed design so high-stress healthcare tools work for vulnerable people who are already scared, confused or frustrated.

Lead UX Designer at athenahealth, Nov 2021 - Oct 2024 · 3 yrs, Bangalore, Designed patient experience and communication platforms. Partnered with engineering and product teams to scale UX best practices by using user research to shape product definitions.

Head of UX Design at DreamOrbit, Jul 2015 - Oct 2021 · 6 yrs 4 mos, Bengaluru, Karnataka, India, Led design strategy for global clients in logistics, supply chain, and healthcare across the US, Europe, and Asia. Figured out how to win executive buy-in for user research when budgets were tight and resources were low. Built and managed a team of 10+ designers.

New Mom, Freelancer & UX Writer & Designer at MetricStream, QuantumQ Technologies, Elevenity Apps, Food-in-the-box, Dec 2011 - Jun 2015 · 3 yrs 7 mos, Bengaluru, Karnataka, India, Transitioned away from full-time corporate work during a high-risk pregnancy and postpartum recovery. Rebuilt a professional foothold through independent UX writing, web design, and development for early-stage startups like Elevenity Apps and QuantumQ Technologies. Managed site development with HTML, CSS, and CMS platforms while teaching myself user research foundations.

Management Engineer at Nokia Siemens Networks, Feb 2010 - Feb 2012 · 2 yrs 1 mo, Managed technical, commercial, and care services proposal bids for major telecom operators across Western/Eastern Europe, the Middle East, and Central Asia. Solutions & Market Handled: Radio solutions based on GSM (2G), 3G (WCDMA), 4G( LTE) technologies, Mobile Backhaul, OSS solution portfolio. Next Generation IN, Unified Charging and Billing for European Market

Teleperformance, Gurgaon at Teleperformance, Jun 2009 - Jan 2010 · 8 mos, Customer and Technical Support provided for their client Adobe. They promoted me as a trainer.

Education

Postgraduate Degree, Data Science with Deep Learning Specialisation, International Institute of Information Technology Bangalore

B.Tech, Electronics and Communication; Mobile & Wireless Technology, Punjab technical university