Headline

Operations and Agile Delivery Manager at The Digital Economist | Ex-Insomniacs | Ex-Sprinklr | Ex-Wizcraft

About

Vyshak Ghanathe is an operations and agile delivery leader with over a decade of experience driving complex, large-scale programs across digital transformation, customer experience, and enterprise service delivery. As Operations and Agile Delivery Manager at The Digital Economist, he oversees cross-functional workflows, delivery governance, and operational execution across research, editorial, and convening initiatives—ensuring clarity, velocity, and alignment across distributed global teams. Prior to this role, Vyshak spent nearly eleven years at Sprinklr, where he held progressive leadership positions across managed services, social media services, and community management. He led high-performing teams supporting global clients across banking, technology, retail, and consumer sectors, managing multimillion-dollar service portfolios and complex enterprise implementations. His work consistently focused on operational efficiency, automation, capacity planning, and delivery excellence, while maintaining strong customer satisfaction and long-term client retention. Earlier in his career, he built a foundation in large-scale event operations at Wizcraft, sharpening his ability to manage high-pressure, time-critical delivery environments. Known for his structured yet people-centered leadership style, Vyshak brings a pragmatic approach to agile delivery—balancing process discipline with adaptability and team development. He is experienced in mentoring managers, scaling teams, and embedding repeatable operating models that improve execution without sacrificing quality. With a background spanning operations, digital services, and transformation programs, he plays a critical role in enabling The Digital Economist’s work to move from strategy to execution with rigor, consistency, and impact. | Customer Experience Management | | Digital Transformation | | Social Media Services | | Digital Marketing | | Project Management |

Location

Mysore

AI stack

gemini

openai

ChatGPT

Fireflies.ai

Work experience

Operations and Agile Delivery Manager at The Digital Economist, Nov 2025 - Present · 11 mos, India

Lead, Business Operations - South India at Insomniacs, May 2024 - Dec 2024 · 8 mos, Bengaluru, Karnataka, India

Manager, Managed Services at Sprinklr, Sep 2021 - Mar 2023 · 1 yr 7 mos, Bengaluru, Karnataka, India, • Managed a team of 12 high skilled consultants focused on a large scale implementation of highly customized voice care configuration for a leading bank in India • Collaborated with cross-functional teams to meet project delivery timelines • Mentored consultants during the entire project life cycle and resulted in growing 3 consultants to the next level • Conducted all managerial duties like capacity planning, utilization, and time-card approvals, performance tracking, annual merit reviews, etc

Manager, Social Media Services at Sprinklr, Nov 2020 - Sep 2021 · 11 mos, Bengaluru, Karnataka, India, • Involved in the diversification of service offerings and collaborated to build service packages • Responsible for business development and services pre-sales of Social Media Services across the USA & APJ region • Optimize project cost by developing and implementing operational efficiencies by automation through rule engine and Sprinklr AI • Contributed towards recurring business of $2.5+ millions from a legacy customer from past 8 years • Project delivery based on customer KPI metrics and maintaining a high customer satisfaction score of 8.5+ • Ongoing coaching and mentorship of team members to up-skill the development of the team • Involved in resource hiring and skill mapping based on project requirements • Working with internal Regional Service Directors, Success Managers, Sales, and Engagement Managers to drive commercials and draft SOWs for potential clients

Project Manager - Community Management Services at Sprinklr, Jul 2015 - Nov 2020 · 5 yrs 5 mos, Greater Bengaluru Area, • Leading and directing a team of 25 team members to deliver projects across Technology, Retail, Banking, Financial Services, Sports, CPG verticals • Responsible for successfully planning, evaluating, recommending, and implementing strategies on various channels of social media to meet brand goals in advertising, marketing, and public relations • Setting up of Standard Operating Procurers (SOP) and delivery guidelines for each project by collaborating with client stakeholders • Designed uniform processes and procedures across all the projects to ensure that each client gets the same experience from the onset of contacts • Involved in capacity planning exercise, identifying gaps and resource hiring • Responsible for managing client expectations and ensuring scope alignment through weekly cadence with client POC • Managed and executed a book of service business of $750K with 25 team members • Collaborated with the global team of RSMs, Success, and SDMs to help scope, price, and draft SOWs for potential clients • Involved in scoping project requirements and resource planning. Played a key role in operational, contract activities, project delivery management, and strategic planning across 10+ projects in 5 years • Responsible to respond to RFPs and RFIs for potential business opportunities • Driven to improve operational efficiency to reduce cost and improve the productivity of the team • Evaluate the performance of team members and provide necessary guidance and feedback • Responsible for career development and mentorship of my direct reports • Collaborated with managers to transition 22 projects into Sprinklr after the Pluck acquisition

Social Media Community Manager at Sprinklr, Jul 2012 - Jul 2015 · 3 y, Bangalore

Operations & Event Production Executive at Wizcraft International Entertainment Pvt. Ltd., Apr 2011 - Jun 2012 · 1 yr 3 mos, India, Leading event planning initiatives, costing and Execution of over 20 events. • Key team player in brainstorming and implementing event plans and concepts • Led event planning initiatives, managed costing, and executed over 20 events • Ensured to deliver all projects with 40% profit margins • Handled budgeting and invoicing • Vendor management & logistics management • Managing branding and communication for the event • Obtaining appropriate permissions for the event • Event production, operations, and execution of the events • Creation of post-event reports. Project undertaken – • Celebrating Cognizant 2011 - More than 4000 employees were engaged in Sports & Cultural Activities. • Nike Cup 2012 – Cricket Tournament held at Mumbai & Delhi having About 564 Teams. • Nike Lounge at Standard Chartered Mumbai Marathon 2012 & TCS World 10K RUN 2011, Bangalore • Nike 4K Run at Mumbai • Nokia Champions League 2011 – Brand activation & merchandise Distribution to More than 20,000 spectators. • Nike Stadium Attack 2011 - Merchandise Distribution and Launch of new Indian Cricket Jersey by having life size Indian Jersey. • Bosch Rexroth – Sales Conference 2012 • Bosch Excellence Awards - 2011

Education

MBA in Media & Entertainment, Broadcast Management, New & Intercative media management, Film Management, Event Management, Manipal Academy of Higher Education

BBM, Business Management, University of Mysore