Headline

Leading sales operations, enhancing team performance and systems.

Location

Bengaluru

AI stack

claude

gemini

ChatGPT

ChatGPT Images

Wispr Flow

Work experience

Head of Sales Operations at The LIT School, Jul 2024 - Present · 2 yrs 3 mos, Bengaluru, As Head of Sales Operations at LIT School, I lead a team of 10+ professionals across counselling and operations, with a focus on building the systems and people infrastructure that enables teams to perform at their best. On the operations side, I design and implement SOPs, CRM systems, and performance tracking frameworks that bring clarity, structure, and scalability to day-to-day workflows. I oversee the full operations lifecycle — from lead management and pipeline optimisation to cross-functional coordination with technical, marketing, and programme teams. On the people side, I take ownership of building and developing the team — from interviewing and selecting the right talent to designing structured onboarding and training programmes that drive consistent performance and long-term growth. I work closely with team members to identify gaps, provide actionable feedback, and create an environment where people are set up to succeed. I also played a key role in the launch of a new student application portal, coordinating alignment across departments to ensure seamless execution from planning to go-live. I thrive at the intersection of people and operations — building the structure and culture that allows organisations to scale with intention.

Client Servicing Executive at Velocitta India, Jan 2024 - Jul 2024 · 7 mos, Pune, Maharashtra, India, - Managed a diverse portfolio of clients, ensuring their needs and expectations were met with a high level of satisfaction. - Developed strong client relationships through active listening, empathy, and effective communication strategies. - Collaborated with cross-functional teams to deliver successful branding strategies, aligning with client objectives. - Prepared and presented monthly reports to clients, providing insights into campaign performance and recommendations for improvement. - Conducted competitor analysis reports to identify market trends, strengths, and weaknesses, informing strategic decision-making and enhancing client offerings.

Marketing Executive at Moonshine Meads, May 2023 - Jan 2024 · 9 mos, - Planned and executed events to increase qualified leads and analyzed consumer patterns. - Identified target demographics and maintained brand integrity through well planned product launches, facilitating market penetration and brand loyalty. - Directed hiring, training, and performance evaluations for marketing staff, ensuring daily operational efficiency. - Oversaw the design of marketing materials, managed key industry relationships, and optimized promotional initiatives for enhanced marketing program performance. - Orchestrated seamless procurement and distribution of merchandise collateral across multiple locations to meet pan-India requisitions. - Managed comprehensive overviews, including financial statements and inventory records.

Education

Bachelor of Science, Hospitality Administration/Management, ihm mumbai