Headline

Head of Operations | B2B Managed Service Delivery | Revenue Growth | Stakeholder Retention | Multi-Site Program Management | Learning & Development

About

Operations leader with 15+ years of professional experience, including 10+ years in education operations, driving operational excellence, process optimisation, stakeholder engagement, and institutional growth within school education systems. Currently leading school operations with a strong focus on improving efficiency, strengthening cross-functional collaboration, and building scalable systems that support academic and administrative excellence. Experienced in managing end-to-end operations across multiple institutions while ensuring consistency, accountability, and measurable outcomes. Key strengths include: • Leading operations across multi-campus educational environments supporting large student populations • Designing and implementing operational frameworks that improve efficiency and reduce workflow gaps • Building and developing high-performing cross-functional teams across academic, administrative, and support functions • Standardising systems and processes to enhance consistency, governance, and institutional performance • Driving process improvements through structured execution, stakeholder collaboration, and data-informed decision-making • Supporting organisational growth through operational scalability and continuous improvement initiatives Currently pursuing the Post Graduate Certificate in Senior Management Programme (PGCSMP) from the Indian Institute of Management Tiruchirappalli (IIM Trichy) to further strengthen strategic leadership and decision-making capabilities. Open to senior leadership opportunities in School Operations, Education Management, Academic Operations, and Institutional Growth.

Location

Chennai

AI stack

claude

elevenlabs

gemini

midjourney

huggingface

Leonardo AI

Work experience

Head of operations at XYZA Edutainment Pvt Ltd, Oct 2024 - Present · 2 yrs 1 mo, Chennai, Tamil Nadu, India, Accountable to the CEO for end-to-end governance of B2B managed program delivery across 7 institutional client campuses, serving 7,000+ program participants with full strategic, operational, and academic oversight. Govern client retention strategy across all institutional accounts, driving 20–25% year-on-year revenue retention growth through proactive relationship management, service-level governance, and renewal engagement. Established SOP governance frameworks, quality assurance mechanisms, and execution standards across all client delivery functions, ensuring consistent and measurable program outcomes across campuses. Built and oversee KPI dashboards and performance reporting systems used directly by CEO-level leadership for strategic decisions on delivery quality, client health, and resource accountability. Oversee LMS ecosystem governance and digital learning integration across client campuses, ensuring continuity and evolution of the digital delivery infrastructure built during the regional phase. Lead and develop 23 educators across client campuses — setting performance expectations, conducting capability assessments, and driving alignment between faculty delivery and program standards. Serve as in-house Subject Matter Expert for Photography, Filmmaking, Visual Effects, UI/UX Design, and Branding — authoring curriculum books, lesson plans, and assessments aligned to NCERT, NEP, and IB frameworks alongside core operational responsibilities.

Regional Coordinator at Image Infotainment Limited, Jun 2022 - Oct 2024 · 2 yrs 5 mos, On-site, Built and led a distributed field team of 73+ deployed educators and operational resources across 17 locations serving 17,000+ program participants — full ownership of delivery quality, SLA compliance, and team performance. Owned institutional stakeholder relationships across all 17 client sites, managing contract renewals, service reviews, and escalation resolution directly with school principals and management. Applied Six Sigma DMAIC methodology to systematically identify delivery gaps, build corrective frameworks, and improve service consistency by 15–25% across the regional network. Designed and deployed LMS platforms including Articulate 360, Moodle, and TalentLMS across the regional network, building the digital learning infrastructure that continues to underpin current operations. Led end-to-end production of 300+ curriculum-aligned instructional videos across 6 languages, creating a scalable and reusable content library supporting consistent program delivery across all client campuses. Implemented Situation-Behavior-Impact performance feedback framework across the field team, establishing a structured accountability culture and driving measurable improvement in delivery standards.

Program Coordinator at Image Infotainment Limited, Mar 2016 - Dec 2021 · 5 yrs 10 mos, Chennai, Tamil Nadu, India, Coordinated day-to-day B2B program delivery across assigned institutional client campuses — managing on-site resource scheduling, faculty deployment, classroom execution, and operational reporting. Supported site-level stakeholder engagement with school leadership, identifying service gaps and coordinating with internal teams to address delivery issues and maintain client satisfaction. Ensured consistent curriculum delivery across campuses by managing faculty schedules, lesson plan adherence, and program execution timelines in alignment with academic calendars. In the later years of the role, supported internal Research and Development teams and Subject Matter Experts in reviewing, refining, and improving program content and delivery frameworks — contributing to systemic improvements that were later scaled regionally.

Founder at Adorable Moments, Jan 2015 - Feb 2016 · 1 yr 2 mos, Chennai, Tamil Nadu, India, Founded and managed a photography and creative design venture, overseeing business operations and client engagement.

Account Executive at Ajuba, May 2014 - Dec 2014 · 8 mos, Chennai, Tamil Nadu, India, Supported account operations through process compliance, reporting accuracy, and service delivery excellence.

Education

DNIIT, Business Administration and Management, General, Niit

Bachelor of Arts, ENGLISH LANGUAGE AND LITERATURE/LETTERS, Shridhar University