---
title: "VM Lakshman - Front Office Manager in Puducherry | Tal"
description: "Meet VM Lakshman, Front office Manager at Oro Resorts Nandi Hills based in Puducherry. AI stack includes OpenAI Playground."
image: "https://tal.club/meet/vm-lakshman/share-image"
---

# VM Lakshman on Tal

## Headline

Front office Manager at Oro Resorts Nandi Hills

## About

4 Years experience in Front office and reservation and 5 years experience in teaching hospitality to youngsters

## Location

Puducherry

## AI stack

OpenAI Playground

## Work experience

Front Office Manager at Oro Resort, Jun 2026 \- Present · 5 mos, Chikkaballapura

Resident Manager at Le Papillon Apartment Hotels, Feb 2018 \- Aug 2026 · 8 yrs 7 mos, Mumbai, Maharashtra, India, Lead end\-to\-end operations across Front Office, Reservations, Guest Relations, Concierge, Transport, Pool & Spa services\. Manage revenue optimization through OTA platforms, pricing strategy, inventory control, and channel management systems\. Handle VIP guests, corporate stays, group bookings, and escalations while maintaining high guest satisfaction standards\. Coordinate with sales, housekeeping, kitchen, maintenance, and finance teams for seamless daily operations\. Monitor occupancy trends, rate parity, and booking performance to maximize revenue opportunities\. Train and mentor front office and reservation teams on upselling, customer service, and operational standards\. Ensure compliance with SOPs, billing accuracy, reservation audits, and guest service quality benchmarks\.

Resident Manager at Le Papillon Apartment Hotels, Feb 2018 \- Dec 2020 · 2 yrs 11 mos, Chennai Area, India

Front Office Manager at Sarovar Hotels & Resorts, Feb 2016 \- Feb 2018 · 2 yrs 1 mo, Pondicherry

Front Office Manager at Louvre Hotels Group, Feb 2016 \- Feb 2018 · 2 yrs 1 mo, Managed daily front office operations for premium hospitality properties under Louvre Hotels Group\. Improved room revenue through occupancy monitoring, yield management, and upselling initiatives\. Led guest engagement, complaint resolution, and VIP/VVIP coordination\. Worked closely with department heads to improve operational efficiency and service standards\. Supervised staff training, performance monitoring, and team scheduling\.

Assistant Reservations Manager at Dune Eco Village and Spa, Jul 2014 \- Jan 2016 · 1 yr 7 mos, Puducherry Area, India, Handling reservation phone calls, emails, and Managing OTA

## Education

Bachelor of Science \(BS\), Hotel Management and Catering Technology, Bharathiar University

Bachelor of Science \(BS\), Catering Technology and Hotel Management, Annai Fathima

[View the original profile](https://tal.club/meet/vm-lakshman)

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