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VM Lakshman

Front office Manager at Oro Resorts Nandi Hills

Puducherry

12+ years of work experience

Oro Resort
Jun 20265 mosPresent

Chikkaballapura

Feb 20188 yrs 7 mosAug 2026

Mumbai, Maharashtra, India

Lead end-to-end operations across Front Office, Reservations, Guest Relations, Concierge, Transport, Pool & Spa services. Manage revenue optimization through OTA platforms, pricing strategy, inventory control, and channel management systems. Handle VIP guests, corporate stays, group bookings, and escalations while maintaining high guest satisfaction standards. Coordinate with sales, housekeeping, kitchen, maintenance, and finance teams for seamless daily operations. Monitor occupancy trends, rate parity, and booking performance to maximize revenue opportunities. Train and mentor front office and reservation teams on upselling, customer service, and operational standards. Ensure compliance with SOPs, billing accuracy, reservation audits, and guest service quality benchmarks.
Feb 20182 yrs 11 mosDec 2020

Chennai Area, India

Sarovar Hotels & Resorts
Feb 20162 yrs 1 moFeb 2018

Pondicherry

Louvre Hotels Group
Feb 20162 yrs 1 moFeb 2018

Managed daily front office operations for premium hospitality properties under Louvre Hotels Group. Improved room revenue through occupancy monitoring, yield management, and upselling initiatives. Led guest engagement, complaint resolution, and VIP/VVIP coordination. Worked closely with department heads to improve operational efficiency and service standards. Supervised staff training, performance monitoring, and team scheduling.
Jul 20141 yr 7 mosJan 2016

Puducherry Area, India

Handling reservation phone calls, emails, and Managing OTA

VM’s AI Stack

OpenAI Playground
OpenAI Playground

Education

Bharathiar University

Bachelor of Science (BS), Hotel Management and Catering Technology

Bharathiar University

20082 yrs2010

Bachelor of Science (BS), Catering Technology and Hotel Management

Annai Fathima

20013 yrs2004

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Headline

Front office Manager at Oro Resorts Nandi Hills

About

4 Years experience in Front office and reservation and 5 years experience in teaching hospitality to youngsters

Location

Puducherry

AI stack

OpenAI Playground

Work experience

Front Office Manager at Oro Resort, Jun 2026 - Present · 5 mos, Chikkaballapura

Resident Manager at Le Papillon Apartment Hotels, Feb 2018 - Aug 2026 · 8 yrs 7 mos, Mumbai, Maharashtra, India, Lead end-to-end operations across Front Office, Reservations, Guest Relations, Concierge, Transport, Pool & Spa services. Manage revenue optimization through OTA platforms, pricing strategy, inventory control, and channel management systems. Handle VIP guests, corporate stays, group bookings, and escalations while maintaining high guest satisfaction standards. Coordinate with sales, housekeeping, kitchen, maintenance, and finance teams for seamless daily operations. Monitor occupancy trends, rate parity, and booking performance to maximize revenue opportunities. Train and mentor front office and reservation teams on upselling, customer service, and operational standards. Ensure compliance with SOPs, billing accuracy, reservation audits, and guest service quality benchmarks.

Resident Manager at Le Papillon Apartment Hotels, Feb 2018 - Dec 2020 · 2 yrs 11 mos, Chennai Area, India

Front Office Manager at Sarovar Hotels & Resorts, Feb 2016 - Feb 2018 · 2 yrs 1 mo, Pondicherry

Front Office Manager at Louvre Hotels Group, Feb 2016 - Feb 2018 · 2 yrs 1 mo, Managed daily front office operations for premium hospitality properties under Louvre Hotels Group. Improved room revenue through occupancy monitoring, yield management, and upselling initiatives. Led guest engagement, complaint resolution, and VIP/VVIP coordination. Worked closely with department heads to improve operational efficiency and service standards. Supervised staff training, performance monitoring, and team scheduling.

Assistant Reservations Manager at Dune Eco Village and Spa, Jul 2014 - Jan 2016 · 1 yr 7 mos, Puducherry Area, India, Handling reservation phone calls, emails, and Managing OTA

Education

Bachelor of Science (BS), Hotel Management and Catering Technology, Bharathiar University

Bachelor of Science (BS), Catering Technology and Hotel Management, Annai Fathima

VM Lakshman - Front Office Manager in Puducherry | Tal