Headline

AI Product Leader | Gen AI & Agentic AI Practitioner | Scaling Platforms & Driving Digital Transformation

About

I am a senior product leader with more than 20 years of experience taking ideas from zero to one and scaling them into platforms that reach millions. I work where product strategy, customer experience, and advanced AI come together, and I enjoy turning data, market signals, and technology shifts into products that deliver real business results. Over the years, I have focused on subscription and monetization systems, enterprise SaaS, and large-scale digital transformation. I have managed platforms contributing more than 100 million dollars in ARR and serving more than 15 million users. My approach is simple: stay close to the problem, faster releases, stronger monetization, happier customers. Some of the areas I am known for include: • Building customer data, billing, and payment platforms with strong accuracy and governance • Designing systems and processes that accelerate release cycles, improve revenue assurance, and support smoother go to market operations • Using Gen AI/Agentic AI to move the business forward whether that is improving retention, cutting support costs, or increasing customer lifetime value • Bringing cross functional teams, partners, and global stakeholders together to execute with clarity and pace. I am open to senior product leadership, AI transformation, or strategic platform roles in the B2B, B2C, or Enterprise space. Let's connect.

Location

Pune City

AI stack

aistudio

antigravity

github copilot

n8n

notebooklm

Figma Make

Work experience

AI Product Practice at Career Break, Oct 2025 - Oct 2026 · 1 y, Break, • Built ResolveAI, an Agentic AI Customer Resolution product with tool-based investigation, policy grounding, human approvals and deterministic execution. Validated refunds, cancellations and activation through automated and live testing.• Built enterprise GenAI and Agentic AI solutions across Quote-to-Cash and decision support, applying tool calling, orchestration, state/memory, evaluation and governance to complex enterprise workflows.

Associate Director - Product Management at Mavenir, Sep 2021 - Sep 2025 · 4 y, Pune District, Maharashtra, India, • Owned multi-year product strategy and roadmaps across CRM, Catalog, CPQ, Order Management, Subscription, Billing, Payments and Identity, leading a PM team and aligning 40+ stakeholders across Product, Engineering, UX, GTM and global customer teams.• Built and scaled a Customer Monetization Platform from concept to launch, unifying commerce, engagement and identity capabilities and reaching 4M+ subscribers and $7M ARR.• Reduced order fallout from 9% to 3% through pre-validation controls, rollback logic and operational signal analysis, improving fulfilment reliability and reducing support escalations.• Designed an AI-powered CRM Copilot for enterprise agents, combining fragmented customer context into guided recommendations and targeting a 20% reduction in average handle time.

Lead Product Manager at Netcracker Technology, Jan 2020 - Sep 2021 · 1 y 8 mo, Pune Division, Maharashtra, India, • Led end-to-end transformation of a Product Commercialization Engine, unifying product data across markets and reducing time to market for new offerings by 60%.• Owned product strategy for an enterprise CPQ platform connecting catalog, pricing and Quote-to-Cash workflows, delivering 30%+ faster quote cycles and establishing a standard global quoting engine.• Delivered a unified CRM with a 360-degree customer view, reducing average handle time by 20% and improving first-contact resolution to 85%.

Senior Product Manager at Mphasis, Dec 2017 - Jan 2020 · 2 y 1 mo, Pune Area, India, • Led strategy and delivery for integration of mission-critical CRM, order management and inventory platforms, accelerating order-to-fulfilment cycle time by 45%.

Senior Product Manager/PLM at Sterlite Tech - Elitecore, Jul 2016 - Nov 2017 · 1 y 4 mo, Pune/Pimpri-Chinchwad Area, • Built a scalable partner management framework with automated onboarding, configurable revenue models and streamlined reconciliation; the partner ecosystem contributed 25% of product revenue.• Delivered a contract management platform with templated negotiation and automated workflows, designed to reduce contract cycle time by 25–30% and accelerate revenue realization.

Product Owner/ Solution Lead at Amdocs, Jun 2010 - Jul 2016 · 6 y 1 mo, Pune/Pimpri-Chinchwad Area, • Led a global consumer self-service platform serving millions of subscribers from concept to launch, driving 2x adoption, 85% conversion and a 25-point NPS improvement across six experimentation cycles.• Led Loyalty and Promotions product capabilities, designing reward structures and promotional mechanics to strengthen customer lifetime value and improve promotional efficiency.

Lead Designer at Infosys Ltd, Jun 2005 - Jun 2010 · 5 y, Pune, • Governed architecture and scale of an integrated platform model, synchronizing global product and engineering workflows and increasing stakeholder satisfaction by 15 points.

Education

Bachelor’s Degree, Laxminarayan Innovation Technological University

Public links

vivek-sathawane.notion.site: https://vivek-sathawane.notion.site/Portfolio-311acf1cce0f81b8850ed96dcc43f6c4