Headline

Associate Operations Manager | Healthcare Service Delivery Excellence | B.E. Information Science | Workflow Automation & Process Engineering

About

I am an Operations Professional with 3.5+ years of experience in the fast-paced Bengaluru startup ecosystem. My core focus is bridging the gap between engineering logic and operational excellence by leveraging data analytics and Generative AI to automate backend workflows. 💡 What I bring to the table: Scale Management: Currently leading end-to-end regional operations for a network of 500+ active healthcare cases, ensuring strict SLA compliance. Efficiency First: Proven track record of slashing replacement turnaround times (TAT) by 50% at Emoha and driving a 25% TAT reduction at Sugar.fit through process optimization. Data & Workflow Integrity: I build and optimize structured backend workflows, ensuring high-quality data integrity for cross-functional support and coaching teams. Award-Winning Execution: Recognized with the Trailblazer Award at Sugar.fit and multiple honors (Herculean & Achievement Maestro) at HeyCoach for excellence in cohort governance and delivery. 🛠 Technical Toolkit: AI & Automation: Prompt Engineering (ChatGPT/Claude), Workflow Automation, SQL, Advanced Excel. Ops Management: Process Mapping (SOP), KPI/SLA Governance, Resource Utilization, and Stakeholder Coordination. ✨ Backed by a B.E. in Information Science and a Google Generative AI certification, I am committed to driving strategic improvements that contribute directly to business success. 📈 Let’s connect to discuss operational strategy, automation frameworks, or scaling healthcare service lines! 🤝

Location

Greater Bengaluru Area

AI stack

deepseek

openai

replit

claudecode

ChatGPT

Work experience

Associate Operation Manager at Emoha, Jan 2026 - Present · 9 mos, Bengaluru, Karnataka, India, As an Associate Operations Manager at Emoha Eldercare, I ensure the smooth and efficient execution of regional healthcare operations and deployment lifecycles. I focus on optimizing workforce planning, scaling vendor partnerships, and leveraging operational governance to drive service delivery excellence. Key Responsibilities: Operational Oversight: Managing end-to-end regional healthcare networks and deployment workflows for 500+ active cases across Bangalore to ensure uninterrupted service delivery. Resource & Capacity Management: Leading workforce planning initiatives and strategically onboarding vendor and freelance partnerships to scale intake capacity. Process Optimization: Implementing operational optimization strategies that successfully reduced caregiver replacement turnaround time (TAT) by 50%. Governance & Escalation Handling: Monitoring operational KPIs, enforcing strict SLA adherence, and directing complex escalation resolution and service recovery operations. I am committed to enhancing deployment workflows, ensuring rigorous compliance, and driving strategic process improvements that contribute directly to business success.

Associate Operations Manager at sugar.fit, Nov 2024 - Dec 2025 · 1 yr 2 mos, Bengaluru, Karnataka, India, As an Associate Operations Manager at Sugar.fit, I ensure the smooth and efficient execution of backend operational processes. I focus on optimizing workflows, automating processes, and leveraging data insights to drive operational excellence. Key Responsibilities: Operational Oversight: Streamlining backend processes to enhance efficiency and scalability. Data Management: Maintaining and optimizing data workflows to ensure accuracy and accessibility. Process Automation: Implementing automation strategies to improve operational efficiency. Reporting & Analysis: Generating and analyzing key operational metrics to support data-driven decision-making. I am committed to enhancing operational workflows, ensuring data integrity, and driving strategic improvements contributing to business success.

Associate Program Manager at HeyCoach, Apr 2024 - Nov 2024 · 8 mos, Bengaluru, Karnataka, India, As an Associate Program Manager at HeyCoach, I ensure the smooth and efficient operation of our Language Learning App. My focus is on managing daily processes, maintaining accurate databases, and providing insightful reports that guide informed decision-making. Key Responsibilities: Operational Oversight: Streamline app operations to enhance user experience. Data Management: Maintain and update databases for accuracy and accessibility. Reporting & Analysis: Generate and analyze reports on key metrics to support data-driven improvements. I am committed to driving operational excellence, ensuring data accuracy, and delivering actionable insights that contribute to the ongoing success of HeyCoach and its users.

Technical Support Executive at JAIN TECHNOLOGIES PRIVATE LIMITED, Aug 2022 - Dec 2023 · 1 yr 5 mos, Bengaluru, Karnataka, India, During my tenure at Jain Technologies, I developed a robust skill set in technical support, data analysis, and project management. I provided effective client assistance, including working with Razorpay, resolving technical issues, and enhancing user proficiency in Microsoft Office applications and Google Sheets. Key Responsibilities and Skills: Technical Support: Resolved client issues efficiently, ensuring high levels of satisfaction. Microsoft Office & Google Sheets: Utilized Excel, Word, and PowerPoint for data management and reporting. Cost Management: Contributed to project planning through accurate cost estimation and management. Data Analysis & Visualization: Employed VBA in Excel for data analysis, generated insightful reports, and forecasted trends. CRM Management: Maintained data integrity by uploading and managing information in the CRM portal monthly. This experience allowed me to build a versatile skill set and make meaningful contributions to organizational success. I am now eager to leverage these skills in future roles and continue driving impactful outcomes.

Web Development Intern at LEARNOVATE ECOMMERCE, May 2021 - Jul 2021 · 3 mos, Bengaluru, Karnataka, India, During my Web Development internship, I gained hands-on experience in designing, developing, and improving web-based systems. My key responsibilities included: W3C Web Content Accessibility: Acquired a solid foundation in web accessibility standards, ensuring inclusive and compliant user experiences. Feature Design & Improvement: Contributed to the design and enhancement of new and existing features, providing recommendations to elevate functionality and user satisfaction. Technical Support: Delivered technical support for web-based systems, assisting internal teams with troubleshooting and resolving issues to maintain smooth operations. This role honed my skills in web development and accessibility, preparing me to tackle complex challenges and drive innovation in future projects.

Education

Bachelor of Engineering - BE, Information Science, MVJ College of Engineering, Bangalore, India

Higher Secondary School Certificate, BSEB, KR Bose Smarak College