Headline

Senior Manager Operations @ Sourcepoint Mortgage

About

Result driven Senior Operations Manager with over 20 years of experience in leading and managing teams in various financial institution, Proven track record of successfully implementing process improvements, increasing efficiency and driving growth. Strong leader with excellent problem-solving and interpersonal skills with excellent communication. Skilled at US Mortgage domain, Loan origination, Servicing, default Servicing, Reverse Mortgage, project management, Risk management, compliance, transition, and process improvement.

Location

Bengaluru

AI stack

claude

gemini

grok

ChatGPT

Work experience

Senior Operations Manager at Sourcepoint, Dec 2018 - Present · 8 yrs, Bangalore Urban, Karnataka, India, US Mortgage- Operations

Manager at Cognizant, 2017 - 2018 · 1 yr, Chennai, Tamil Nadu, India, 1. Led a 46-member team across Chennai and Hyderabad delivering Reverse Mortgage and Foreclosure operations against SLA. 1. Acted as Transformation SPOC for the business unit, driving improvement initiatives from ideation through implementation. 1. Built a Process Excellence culture through mentoring, ideation forums, and structured 1:1s with leads and associates.

Assistant Manager at TCS, 2013 - 2016 · 3 yrs, chennai, 1. Managed a 40-member Bankruptcy processing team, owning performance appraisals, morale, and retention strategy. 1. Delivered multiple process improvement initiatives that reduced cycle time and improved accuracy against SLA. 1. Planned capacity utilization, cross-training, and FTE forecasting to support fluctuating volumes. 1. Led transition of the Tax & Escrow project for TCS Mexico, managing a 28-FTE team through stabilization.

Process Lead at UST Global, Nov 2009 - Feb 2013 · 3 yrs 4 mos

Team Lead at UST Global, 2009 - 2013 · 4 yrs, 1. Managed a 15-member team delivering Closing & Settlement services (Doc QC, Doc Prep, Fee Sheet) against SLA. 1. Owned team training and capability-building programs.

Senior Analyst at Zenta, 2006 - 2009 · 3 yrs, 1. Served as process expert and QA lead for pre-closing audits, including HMDA, Compliance, and Flood Certification. 1. Delivered process improvements that raised quality outcomes in the HMDA audit process.

Education

Bachelor's degree, Physics, Bharathidasan University

Bachelor of Science, Jamal Mohamed College