Vivek Narayan profile photo 1 on Tal

Vivek Narayan

Payment Specialist @ Flywire

Greater Bengaluru Area

11+ years of work experience

Flywire
Aug 20223 yrs 11 mosJun 2026

Bengaluru

Managing and executing international transactions: Ensuring all transactions are recorded in the company’s financial system. Investigating and resolving discrepancies: Addressing chargebacks, unauthorized transactions, and other discrepancies. Maintaining customer payment information: Keeping track of bank account details and contact information. Generating and sending invoices: Following up on outstanding payments to ensure timely revenue collection. Collaborating with sales and customer service: Resolving billing issues and improving the payment experience for customers. Preparing and presenting reports: Highlighting trends, issues, and opportunities for process improvement. Implementing compliance regulations: Adhering to anti-money laundering (AML) and know your customer (KYC) policies.
HSBC
Feb 20175 yrs 7 mosAug 2022

Bengaluru, Karnataka, India

Facilitated the remote opening of international accounts for HNWI, Jade, and Premier clients. Conducted in-depth analysis of international applications, managing end-to-end casework and follow-up procedures. Documented and reported unusual activities within the case management system to implement effective AML/remedial measures. Evaluated weekly performance data to optimize resource utilization and streamline operational workflows. Identified training needs and organized team development sessions, resulting in enhanced service quality. Presented status reports to senior management to guide strategic decision-making.
J.P. Morgan
Mar 20152 yrsFeb 2017

Bangalore

JPMorganChase
Mar 20151 yr 10 mosDec 2016

Specialized in Fraud Operating Loss Prevention within high-stakes banking environments.
Accenture
Aug 20147 mosFeb 2015

Vivek’s AI Stack

claude
claude
gemini
gemini

Education

Saint Joseph's Central

199410 yrs2004

Electrical, Electronics and Communications Engineering

Vidya vikas

20082008

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Headline

Payment Specialist @ Flywire

About

With over a decade of professional experience, currently contributing as a Specialist at Flywire, focusing on overseas education agent based payments and international case management. Previously supported global operations at HSBC Retail Banking and Wealth Management and advanced fraud detection strategies at J.P. Morgan. Proficient in customer service, Microsoft Office, and testing, with a proven ability to address complex challenges and deliver client-focused solutions. Passionate about fostering collaboration and driving operational efficiency in alignment with Flywire’s mission of simplifying global payments. Committed to leveraging diverse expertise to enhance the customer journey and organizational success.

Location

Greater Bengaluru Area

AI stack

claude

gemini

Work experience

Payment Experience Specialist at Flywire, Aug 2022 - Jun 2026 · 3 yrs 11 mos, Bengaluru, Managing and executing international transactions: Ensuring all transactions are recorded in the company’s financial system. Investigating and resolving discrepancies: Addressing chargebacks, unauthorized transactions, and other discrepancies. Maintaining customer payment information: Keeping track of bank account details and contact information. Generating and sending invoices: Following up on outstanding payments to ensure timely revenue collection. Collaborating with sales and customer service: Resolving billing issues and improving the payment experience for customers. Preparing and presenting reports: Highlighting trends, issues, and opportunities for process improvement. Implementing compliance regulations: Adhering to anti-money laundering (AML) and know your customer (KYC) policies.

Case Manager at HSBC, Feb 2017 - Aug 2022 · 5 yrs 7 mos, Bengaluru, Karnataka, India, Facilitated the remote opening of international accounts for HNWI, Jade, and Premier clients. Conducted in-depth analysis of international applications, managing end-to-end casework and follow-up procedures. Documented and reported unusual activities within the case management system to implement effective AML/remedial measures. Evaluated weekly performance data to optimize resource utilization and streamline operational workflows. Identified training needs and organized team development sessions, resulting in enhanced service quality. Presented status reports to senior management to guide strategic decision-making.

Fraud Specialist at J.P. Morgan, Mar 2015 - Feb 2017 · 2 yrs, Bangalore

Senior at JPMorganChase, Mar 2015 - Dec 2016 · 1 yr 10 mos, Specialized in Fraud Operating Loss Prevention within high-stakes banking environments.

Business Analyst at Accenture, Aug 2014 - Feb 2015 · 7 mos

Education

Saint Joseph's Central

Electrical, Electronics and Communications Engineering, Vidya vikas