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Vivek GK

Product @ Salesforce | Replacing PRDs with close code mockups. Shipping in days, not months via Claude Code × Cursor x Windsurf

Bengaluru

11+ years of work experience

Salesforce
Jan 20251 yr 8 mosPresent

Bengaluru, Karnataka, India

Building Enterprise Agentic AI
Citrix
Aug 20231 yr 6 mosJan 2025

Bengaluru, Karnataka, India

• Directed the development and growth of Citrix Workspace App across Mac, Android, and iOS platforms, serving 5M+ Monthly Active Users (MAU) and achieving 7% YoY MAU growth. Strengthened EUC market leadership with an NPS score of 4.3+. • Led the rebuilding of Citrix Workspace App for Android and iOS, enhancing user experience and integrating advanced cybersecurity features. Enabled secure mobile device deployment and BYOD support, ensuring seamless access to Citrix Virtual Desktops and Apps for 1.5M+ users. • Spearheaded the development of Citrix Enterprise Browser on Android and iOS, a Chromium-based solution designed to help enterprises manage SaaS governance, web apps, visibility, and productivity. • Data Privacy Expert – Ensured compliance with HIPAA, PCI, CCPA, GDPR, and FedRamp, positioning Citrix Workspace App as a leader in data privacy-compliant EUC solutions.
Microsoft
Jun 20203 yrs 3 mosAug 2023

Hybrid

• Built MySQL Flexible Server from scratch, generating $1.8M in revenue by FY 2022, surpassing growth targets and contributing significantly to overall product revenue. • Led security and networking enhancements for Azure PostgreSQL, launching key features like Private Link, Azure AD integration (expanding the customer base by 11%), Azure Defender, and Customer Managed Keys, driving a 25% upsell increase. • Drove a 30% adoption boost for Flexible Server through the implementation of a Freemium tier and data-driven optimizations to the customer journey. • Represented Azure MySQL at major industry events (Percona Live, Microsoft Build, Data Platform Summit) and managed the Azure MySQL YouTube channel, collaborating with cross-functional teams to produce content that increased product visibility.
Microsoft
Dec 20172 yrs 7 mosJun 2020

Hybrid

• Defined and executed the product roadmap for ADF and Azure Purview, aligning with evolving customer needs, market trends, and business goals to accelerate product growth, adoption, and competitive differentiation in the cloud data management space. • Monitored product performance, tracked key KPIs, and made data-driven decisions to optimize feature adoption, improve user engagement, and enhance overall customer satisfaction, leading to measurable improvements in product success. • Engaged with customers to gather actionable feedback, identify pain points, and translate requirements into high-impact features and use cases for ADF and Purview, ensuring that products align with user demands and deliver exceptional value. • Defined and prioritized the product backlog using Agile methodologies, ensuring the timely delivery of high-priority features while maintaining a strong focus on product quality, customer value, and alignment with business goals. • Acted as a customer advocate, collaborating cross-functionally with sales, support, and engineering teams to resolve escalations, provide tailored solutions, and continuously enhance the customer experience with ADF and Purview. • Leveraged data-driven insights to monitor product performance, track key KPIs, and implement optimization strategies to increase feature adoption, improve user engagement, and drive customer satisfaction, contributing to long-term product success.
Microsoft
Jun 20177 mosDec 2017

On-site

• Served as the escalation point for technical support for Enterprise Premier accounts, utilizing problem-solving and troubleshooting expertise to resolve complex technical challenges, enhance user experiences, and ensure high-quality service delivery. • Subject Matter Expert (SME) in Azure technologies, including Azure AD, Azure DNS, ExpressRoute, VPN, Azure Private Link, Azure Firewall, and Network Security Groups (NSG), providing expert-level troubleshooting and solutions. • SME in Windows Networking Stack across both Client and Server SKUs, with in-depth knowledge of TCP/IP, DNS, DHCP, IPSec, 802.1x Authentication, IPSec, VPN, DirectAccess, SMB, and DFS technologies. • Developed and delivered targeted technical training sessions for internal teams and customers, driving product adoption and evangelizing new features and best practices to enhance product knowledge and customer success. • Collaborated directly with the Product Group to identify, report, and resolve bugs and issues, contributing to the continuous improvement and optimization of Microsoft services and solutions.
IQVIA
Nov 20168 mosJun 2017

Bangalore

• Minimized business disruptions by resolving high-impact incidents and providing technical support for enterprise clients, ensuring minimal downtime and continued operational efficiency. • Supported a wide range of networking technologies, including Firewalls, Riverbed, IP Telephony, WAN, LAN, and WLAN, ensuring optimal performance and reliability of customer networks. • Optimized network security and performance through in-depth analysis of firewall rules, live traffic testing, and real-time performance monitoring using Juniper Secure Analytics and Splunk Enterprise, ensuring the highest standards of network protection. • Led a team of 14 professionals as Team Leader, overseeing task allocation and ensuring the timely completion of projects while maintaining strict SLA compliance and achieving organizational goals.
Volvo IT
Sep 20151 yr 3 mosNov 2016

Bangalore

• Led bridge calls with networking tiers and service providers to swiftly resolve high-impact incidents with minimal disruptions. • Administered and diagnosed WAN, LAN, and WLAN for Volvo's global infrastructure to ensure reliable network connectivity and performance. • Provided efficient Level 1 support to network users for Intranet, Internet, and WiFi-related issues. • Planned and implemented maintenance activities and change requests with vendors to minimize downtime and maximize network availability.

Education

Cisco Networking Academy

Cisco Certified Network Associate, Routing & Switching

Cisco Networking Academy

Mahatma Gandhi University, Kerala

Bachelor of Technology (B.Tech.), Electronics and Communications Engineering

Mahatma Gandhi University, Kerala

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Headline

Product @ Salesforce | Replacing PRDs with close code mockups. Shipping in days, not months via Claude Code × Cursor x Windsurf

About

Currently building Enterprise Agentic AI at Salesforce. Results-driven Product Leader with nearly a decade of experience managing end-to-end product lifecycles across PaaS, SaaS, and multi-platform ecosystems (Windows, macOS, iOS, Android). Expertise in leading cross-functional teams, mentoring talent, and simplifying complex concepts to deliver high-impact products that provide exceptional user experiences. Passionate about AI, innovation, UI/UX design, and leveraging data to solve customer challenges and fuel product growth.

Location

Bengaluru

Work experience

Product Leader at Salesforce, Jan 2025 - Present · 1 yr 8 mos, Bengaluru, Karnataka, India, Building Enterprise Agentic AI

Senior Product Manager at Citrix, Aug 2023 - Jan 2025 · 1 yr 6 mos, Bengaluru, Karnataka, India, • Directed the development and growth of Citrix Workspace App across Mac, Android, and iOS platforms, serving 5M+ Monthly Active Users (MAU) and achieving 7% YoY MAU growth. Strengthened EUC market leadership with an NPS score of 4.3+. • Led the rebuilding of Citrix Workspace App for Android and iOS, enhancing user experience and integrating advanced cybersecurity features. Enabled secure mobile device deployment and BYOD support, ensuring seamless access to Citrix Virtual Desktops and Apps for 1.5M+ users. • Spearheaded the development of Citrix Enterprise Browser on Android and iOS, a Chromium-based solution designed to help enterprises manage SaaS governance, web apps, visibility, and productivity. • Data Privacy Expert – Ensured compliance with HIPAA, PCI, CCPA, GDPR, and FedRamp, positioning Citrix Workspace App as a leader in data privacy-compliant EUC solutions.

Product Manager II at Microsoft, Jun 2020 - Aug 2023 · 3 yrs 3 mos, Hybrid, • Built MySQL Flexible Server from scratch, generating $1.8M in revenue by FY 2022, surpassing growth targets and contributing significantly to overall product revenue. • Led security and networking enhancements for Azure PostgreSQL, launching key features like Private Link, Azure AD integration (expanding the customer base by 11%), Azure Defender, and Customer Managed Keys, driving a 25% upsell increase. • Drove a 30% adoption boost for Flexible Server through the implementation of a Freemium tier and data-driven optimizations to the customer journey. • Represented Azure MySQL at major industry events (Percona Live, Microsoft Build, Data Platform Summit) and managed the Azure MySQL YouTube channel, collaborating with cross-functional teams to produce content that increased product visibility.

Product Manager at Microsoft, Dec 2017 - Jun 2020 · 2 yrs 7 mos, Hybrid, • Defined and executed the product roadmap for ADF and Azure Purview, aligning with evolving customer needs, market trends, and business goals to accelerate product growth, adoption, and competitive differentiation in the cloud data management space. • Monitored product performance, tracked key KPIs, and made data-driven decisions to optimize feature adoption, improve user engagement, and enhance overall customer satisfaction, leading to measurable improvements in product success. • Engaged with customers to gather actionable feedback, identify pain points, and translate requirements into high-impact features and use cases for ADF and Purview, ensuring that products align with user demands and deliver exceptional value. • Defined and prioritized the product backlog using Agile methodologies, ensuring the timely delivery of high-priority features while maintaining a strong focus on product quality, customer value, and alignment with business goals. • Acted as a customer advocate, collaborating cross-functionally with sales, support, and engineering teams to resolve escalations, provide tailored solutions, and continuously enhance the customer experience with ADF and Purview. • Leveraged data-driven insights to monitor product performance, track key KPIs, and implement optimization strategies to increase feature adoption, improve user engagement, and drive customer satisfaction, contributing to long-term product success.

Senior Network Engineer at Microsoft, Jun 2017 - Dec 2017 · 7 mos, On-site, • Served as the escalation point for technical support for Enterprise Premier accounts, utilizing problem-solving and troubleshooting expertise to resolve complex technical challenges, enhance user experiences, and ensure high-quality service delivery. • Subject Matter Expert (SME) in Azure technologies, including Azure AD, Azure DNS, ExpressRoute, VPN, Azure Private Link, Azure Firewall, and Network Security Groups (NSG), providing expert-level troubleshooting and solutions. • SME in Windows Networking Stack across both Client and Server SKUs, with in-depth knowledge of TCP/IP, DNS, DHCP, IPSec, 802.1x Authentication, IPSec, VPN, DirectAccess, SMB, and DFS technologies. • Developed and delivered targeted technical training sessions for internal teams and customers, driving product adoption and evangelizing new features and best practices to enhance product knowledge and customer success. • Collaborated directly with the Product Group to identify, report, and resolve bugs and issues, contributing to the continuous improvement and optimization of Microsoft services and solutions.

Network Specialist at IQVIA, Nov 2016 - Jun 2017 · 8 mos, Bangalore, • Minimized business disruptions by resolving high-impact incidents and providing technical support for enterprise clients, ensuring minimal downtime and continued operational efficiency. • Supported a wide range of networking technologies, including Firewalls, Riverbed, IP Telephony, WAN, LAN, and WLAN, ensuring optimal performance and reliability of customer networks. • Optimized network security and performance through in-depth analysis of firewall rules, live traffic testing, and real-time performance monitoring using Juniper Secure Analytics and Splunk Enterprise, ensuring the highest standards of network protection. • Led a team of 14 professionals as Team Leader, overseeing task allocation and ensuring the timely completion of projects while maintaining strict SLA compliance and achieving organizational goals.

Network Analyst at Volvo IT, Sep 2015 - Nov 2016 · 1 yr 3 mos, Bangalore, • Led bridge calls with networking tiers and service providers to swiftly resolve high-impact incidents with minimal disruptions. • Administered and diagnosed WAN, LAN, and WLAN for Volvo's global infrastructure to ensure reliable network connectivity and performance. • Provided efficient Level 1 support to network users for Intranet, Internet, and WiFi-related issues. • Planned and implemented maintenance activities and change requests with vendors to minimize downtime and maximize network availability.

Education

Cisco Certified Network Associate, Routing & Switching, Cisco Networking Academy

Bachelor of Technology (B.Tech.), Electronics and Communications Engineering, Mahatma Gandhi University, Kerala