System Administrator | Windows Server | Infrastructure Engineer | VMware & Active Directory | 2+ Yrs Exp at TCS

Pune Division, Maharashtra, India

B. Tech
Annasaheb Dange College of Engineering and Technology, ASHTA
Primary school
Jagat jagrati chakur
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Results-driven System Administrator with 2+ years of hands-on experience at Tata Consultancy Services (TCS) managing Windows Server infrastructure for enterprise clients. Expertise in server build and decommission, Active Directory, User Access Management, IIS, VMware, Hyper-V, SCOM monitoring, and SCCM. Experienced in handling incidents, Catlog tasks, and change management via ServiceNow. Consistently maintained 99.9% uptime with strong SLA adherence.
Pune/Pimpri-Chinchwad Area
System Administrator at Tata Consultancy Services, Apr 2024 - Present · 2 yrs 3 mos, Pune Division, Maharashtra, India, • Provision and decommission Windows physical and virtual servers across VMware vSphere and Hyper-V environments, following standard change management SOPs. • Administer Active Directory (AD), including managing users, groups, OUs, and Group Policy Objects (GPOs) to enforce security and compliance policies across enterprise environments. • Manage end-to-end User Access Management (UAM), handling role-based access control (RBAC), account provisioning, VDI drive mappings, and RDP access configuration. • Troubleshoot L2 incidents and event-based alerts regarding server health (CPU, memory, disk utilization), DNS records, DHCP scopes, and IIS web configurations. • Own the full ticket lifecycle in ServiceNow, expertly managing high-volume queues for incidents, catalog tasks, user requests, and change management tickets within strict SLAs. KEY ACHIEVEMENTS: •Maintained 99.9% server uptime across critical infrastructure through proactive SCOM monitoring and rapid, independent L2 incident resolution. • Streamlined AD user provisioning and UAM standardized procedures, significantly reducing access-related tickets and onboarding delays. • Successfully executed complex change requests, including server lifecycles, network team coordination for IP allocations, and web application pool troubleshooting with zero downtime.
B. Tech, Annasaheb Dange College of Engineering and Technology, ASHTA
Primary school, Jagat jagrati chakur