---
title: "Viswajith Viswajith - Assistant Manager - Hospitality Operations in Thrissur | Tal"
description: "Meet Viswajith Viswajith, Assistant Manager – Hospitality Operations at Ultrahuman Performance Lab | International Hospitality Experience | Luxury Guest Experience & Wellness Operations based in Thrissur. AI stack includes claude, deepseek, and gemini."
image: "https://tal.club/meet/viswajith-sukumaran/share-image"
---

# Viswajith Viswajith on Tal

## Headline

Assistant Manager – Hospitality Operations at Ultrahuman Performance Lab \| International Hospitality Experience \| Luxury Guest Experience & Wellness Operations

## About

Hospitality professional with international experience across luxury guest services, wellness hospitality, customer relations, and operations management\. Currently working as Assistant Manager – Hospitality / Floor Incharge at Ultrahuman Performance Lab in Bengaluru, where I oversee premium guest experiences, floor operations, team coordination, and service excellence in a high\-performance wellness environment\. Previously gained international hospitality and customer service experience in London, working in fast\-paced guest\-facing roles that strengthened my communication, leadership, problem\-solving, and multicultural service skills\. I also hold academic and technical knowledge in Cybersecurity, Cloud Operations, and DevOps, giving me a strong operational and analytical mindset\. Passionate about luxury hospitality, wellness experiences, cruise hospitality, cabin services, and premium customer engagement\. Skilled in: • Guest Relations • Hospitality Operations • Team Leadership • Floor Management • Luxury Customer Experience • Conflict Resolution • Wellness Hospitality • Service Excellence • International Customer Service

## Location

Thrissur

## AI stack

claude

deepseek

gemini

github copilot

notion

## Work experience

Assistant Manager \- Hospitality Operations at Ultrahuman, Mar 2026 \- Present · 6 mo, Bangalore, India, • Organised and executed 30\+ corporate, community, fitness and experiential events, managing end\-to\-end on\-ground hospitality, F&B service, guest experience and operational coordination\. • Coordinated events involving corporate teams, premium clientele, fitness communities and large groups of up to 120\+ guests\. • Managed event execution for Motorsport Racing – NextGen, Indian School of Business \(ISB\), Sports Science Event, Founder’s Peak – Elevation Capital, Plum HR, Adidas Run Club, YSL Padel Tournament and Cycling Velo Challenge\. • Overseeing day\-to\-day hospitality and floor operations • Managing guest experience and customer satisfaction • Supervising team coordination and service standards • Handling VIP guests and premium customer interactions • Ensuring smooth operational workflow in a fast\-paced environment • Maintaining luxury hospitality standards and wellness\-focused customer engagement • Assisting in event coordination and operational management • Resolving customer concerns while maintaining exceptional service quality

Food and beverage executive at The Fresh Factory, Dec 2025 \- Mar 2026 · 4 mos, Bengaluru, Karnataka, India

Customer Service Manager at Ladbrokes – Entertain Group, Dec 2024 \- Sep 2025 · 10 mos, Managed customer transactions and cash operations in a high\-volume setting\. Built rapport with a diverse customer base while ensuring compliance with policies\. Used Power BI to create dashboards to track KPIs such as response time and satisfaction scores\.

Customer Service Manager at Ladbrokes\.be / Entain, Dec 2024 \- Sep 2025 · 10 mos, Greater London, England, United Kingdom, • Delivered high\-quality customer service in a fast\-paced, high\-volume environment\. • Managed cash handling, transactions, compliance procedures and customer verification\. • Acted as a Dispute Resolution Manager, handling escalations, calming angry customers, and resolving disputes professionally while protecting brand reputation\. • Clearly communicated company policies, rules, and procedures to customers to ensure compliance and avoid misunderstandings\. • Used Power BI to create KPI dashboards and performance reports\. • Built strong client relationships and provided accurate, timely support\.

Night receptionist at Melià hotels international, Feb 2024 \- Nov 2024 · 9 mo, London

Floor Supervisor at Vq restaraunt, Jun 2023 \- Dec 2024 · 1 yr 7 mos, London Area, United Kingdom, • Supervised daily FOH operations in a busy premium restaurant\. • Served VIP guests with personalised, high\-standard service\. • Prepared classic and signature cocktails to brand recipes\. • Trained new staff on service standards and POS operation\. • Assisted management with scheduling, inventory, and guest feedback\.

## Education

Msc, Cyber security technology, Northumbria University

Bsc, Forensic science, Jain \(Deemed\-to\-be University\)

[View the original profile](https://tal.club/meet/viswajith-sukumaran)

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