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Viswajith Viswajith

Assistant Manager – Hospitality Operations at Ultrahuman Performance Lab | International Hospitality Experience | Luxury Guest Experience & Wellness Operations

Thrissur

3+ years of work experience

Ultrahuman
Mar 20266 moPresent

Bangalore, India

• Organised and executed 30+ corporate, community, fitness and experiential events, managing end-to-end on-ground hospitality, F&B service, guest experience and operational coordination. • Coordinated events involving corporate teams, premium clientele, fitness communities and large groups of up to 120+ guests. • Managed event execution for Motorsport Racing – NextGen, Indian School of Business (ISB), Sports Science Event, Founder’s Peak – Elevation Capital, Plum HR, Adidas Run Club, YSL Padel Tournament and Cycling Velo Challenge. • Overseeing day-to-day hospitality and floor operations • Managing guest experience and customer satisfaction • Supervising team coordination and service standards • Handling VIP guests and premium customer interactions • Ensuring smooth operational workflow in a fast-paced environment • Maintaining luxury hospitality standards and wellness-focused customer engagement • Assisting in event coordination and operational management • Resolving customer concerns while maintaining exceptional service quality
The Fresh Factory
Dec 20254 mosMar 2026

Bengaluru, Karnataka, India

Dec 202410 mosSep 2025

Managed customer transactions and cash operations in a high-volume setting. Built rapport with a diverse customer base while ensuring compliance with policies. Used Power BI to create dashboards to track KPIs such as response time and satisfaction scores.
Ladbrokes.be / Entain
Dec 202410 mosSep 2025

Greater London, England, United Kingdom

• Delivered high-quality customer service in a fast-paced, high-volume environment. • Managed cash handling, transactions, compliance procedures and customer verification. • Acted as a Dispute Resolution Manager, handling escalations, calming angry customers, and resolving disputes professionally while protecting brand reputation. • Clearly communicated company policies, rules, and procedures to customers to ensure compliance and avoid misunderstandings. • Used Power BI to create KPI dashboards and performance reports. • Built strong client relationships and provided accurate, timely support.
Feb 20249 moNov 2024

London

Jun 20231 yr 7 mosDec 2024

London Area, United Kingdom

• Supervised daily FOH operations in a busy premium restaurant. • Served VIP guests with personalised, high-standard service. • Prepared classic and signature cocktails to brand recipes. • Trained new staff on service standards and POS operation. • Assisted management with scheduling, inventory, and guest feedback.

Viswajith’s AI Stack

claude
claude
deepseek
deepseek
gemini
gemini
github copilot
github copilot
notion
notion

Education

Northumbria University

Msc, Cyber security technology

Northumbria University

20221 yr2023
Jain (Deemed-to-be University)

Bsc, Forensic science

Jain (Deemed-to-be University)

20183 yrs2021

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Headline

Assistant Manager – Hospitality Operations at Ultrahuman Performance Lab | International Hospitality Experience | Luxury Guest Experience & Wellness Operations

About

Hospitality professional with international experience across luxury guest services, wellness hospitality, customer relations, and operations management. Currently working as Assistant Manager – Hospitality / Floor Incharge at Ultrahuman Performance Lab in Bengaluru, where I oversee premium guest experiences, floor operations, team coordination, and service excellence in a high-performance wellness environment. Previously gained international hospitality and customer service experience in London, working in fast-paced guest-facing roles that strengthened my communication, leadership, problem-solving, and multicultural service skills. I also hold academic and technical knowledge in Cybersecurity, Cloud Operations, and DevOps, giving me a strong operational and analytical mindset. Passionate about luxury hospitality, wellness experiences, cruise hospitality, cabin services, and premium customer engagement. Skilled in: • Guest Relations • Hospitality Operations • Team Leadership • Floor Management • Luxury Customer Experience • Conflict Resolution • Wellness Hospitality • Service Excellence • International Customer Service

Location

Thrissur

AI stack

claude

deepseek

gemini

github copilot

notion

Work experience

Assistant Manager - Hospitality Operations at Ultrahuman, Mar 2026 - Present · 6 mo, Bangalore, India, • Organised and executed 30+ corporate, community, fitness and experiential events, managing end-to-end on-ground hospitality, F&B service, guest experience and operational coordination. • Coordinated events involving corporate teams, premium clientele, fitness communities and large groups of up to 120+ guests. • Managed event execution for Motorsport Racing – NextGen, Indian School of Business (ISB), Sports Science Event, Founder’s Peak – Elevation Capital, Plum HR, Adidas Run Club, YSL Padel Tournament and Cycling Velo Challenge. • Overseeing day-to-day hospitality and floor operations • Managing guest experience and customer satisfaction • Supervising team coordination and service standards • Handling VIP guests and premium customer interactions • Ensuring smooth operational workflow in a fast-paced environment • Maintaining luxury hospitality standards and wellness-focused customer engagement • Assisting in event coordination and operational management • Resolving customer concerns while maintaining exceptional service quality

Food and beverage executive at The Fresh Factory, Dec 2025 - Mar 2026 · 4 mos, Bengaluru, Karnataka, India

Customer Service Manager at Ladbrokes – Entertain Group, Dec 2024 - Sep 2025 · 10 mos, Managed customer transactions and cash operations in a high-volume setting. Built rapport with a diverse customer base while ensuring compliance with policies. Used Power BI to create dashboards to track KPIs such as response time and satisfaction scores.

Customer Service Manager at Ladbrokes.be / Entain, Dec 2024 - Sep 2025 · 10 mos, Greater London, England, United Kingdom, • Delivered high-quality customer service in a fast-paced, high-volume environment. • Managed cash handling, transactions, compliance procedures and customer verification. • Acted as a Dispute Resolution Manager, handling escalations, calming angry customers, and resolving disputes professionally while protecting brand reputation. • Clearly communicated company policies, rules, and procedures to customers to ensure compliance and avoid misunderstandings. • Used Power BI to create KPI dashboards and performance reports. • Built strong client relationships and provided accurate, timely support.

Night receptionist at Melià hotels international, Feb 2024 - Nov 2024 · 9 mo, London

Floor Supervisor at Vq restaraunt, Jun 2023 - Dec 2024 · 1 yr 7 mos, London Area, United Kingdom, • Supervised daily FOH operations in a busy premium restaurant. • Served VIP guests with personalised, high-standard service. • Prepared classic and signature cocktails to brand recipes. • Trained new staff on service standards and POS operation. • Assisted management with scheduling, inventory, and guest feedback.

Education

Msc, Cyber security technology, Northumbria University

Bsc, Forensic science, Jain (Deemed-to-be University)