Headline

“Customer Support Associate | Healthcare Process Specialist | 100% Customer Satisfaction | Graduate Trainee | Alert Monitoring | Incident Management | QA | JIRA, Grafana, Slack, UAT”

About

I worked as a Results Associate with hands-on experience in customer support, where I focus on delivering high-quality service and ensuring positive customer experiences. In my role, I handle a wide range of customer queries, resolve issues efficiently, and maintain professionalism even in high-pressure situations. I have strong communication and problem-solving skills, which help me understand customer concerns quickly and provide the most suitable solutions. I am experienced in managing high call volumes, handling escalations, and supporting frustrated customers with patience and empathy. My approach is always customer-first, ensuring that every interaction ends with satisfaction and clarity. I have consistently maintained excellent performance in key metrics such as customer satisfaction (CSAT), First Call Resolution (FCR), and call quality. I have also received appreciation from supervisors for my performance and ability to handle challenging situations effectively. I am a quick learner who is always open to feedback and continuously works on improving my skills. I am passionate about building a strong career in customer experience and service excellence, and I am looking forward to opportunities where I can grow professionally and contribute to organizational success.

Location

Bengaluru

Work experience

Graduate Trainee at Pine Labs, May 2024 - Present · 2 yrs 3 mos, India

Graduate Trainee at Pine Labs, May 2024 - Feb 2025 · 10 mos, Bengaluru, Karnataka, India, I worked at Pine Labs as a "Graduate Trainee" where I have been responsible for providing technical support and I have provided services like monitoring alerts using tools like jira, grafana, and slack and handled incident ticket management, escalation and documentation I work closely with master card system

Results Associate at ResultsCX, Jul 2025 - Mar 2026 · 9 mos, Bengaluru, Karnataka, India, Customer Support & Healthcare Process • 1 Provided end-to-end support for U.S. healthcare benefit members. 2 Assisted senior citizens with orders, bills, and card services. 3 Guided customers on OTC purchases and eligibility. • Operations & Performance • 1 Handled inbound calls and resolved queries efficiently. 2 Managed escalations and ensured quick resolution. 3 Achieved 100% customer satisfaction and strong NPS.

Content Operations at Justdial, Feb 2023 - Nov 2023 · 10 mos, Bengaluru, Karnataka, India, I spent 10 months at justdial in content Operations database where I managed verifying and updating business listing database and ensured data accuracy and coordinated with internal teams to streamline Data Operations and support quality assurance efforts. Verified and validated business data across multiple processes to ensure accuracy and consistency in the company database. · Maintained and organized large sets of structured data for easy access and efficient operations. · Specialized in handling company closure processes, including verification and removal of inactive or closed business listings. · Executed the "Restricted Word Process" to ensure compliance with internal content policies and prevent unauthorized data entries. · Coordinated with internal teams to streamline data operations and support quality assurance efforts.

Content Operations database at Justdial, Feb 2023 - Nov 2023 · 10 mos, Bengaluru, Karnataka, India, I spent 10 months at justdial in content Operations database where I managed verifying and updating business listing database and ensured data accuracy and coordinated with internal teams to streamline Data Operations and support quality assurance efforts.

Content Operations at Justdial, Feb 2022 - Nov 2023 · 1 yr 10 mos, India, I have completed my bca and I'm working in Justdial as Content Operations database

Education

BCA, Computer Programming, Specific Applications, Baldwin Methodist College, Bengaluru