---
title: "Vishwanath V - Senior Program Manager – Sales Operations in Bengaluru | Tal"
description: "Meet Vishwanath V, Senior Program Manager – Sales Operations at HomeLane | Business Transformation | Revenue & Funnel Operations | Customer Experience | PMP® based in Bengaluru. AI stack includes claude, gemini, and openai."
image: "https://tal.club/meet/vishwanath-v/share-image"
---

# Vishwanath V on Tal

## Headline

Senior Program Manager – Sales Operations at HomeLane \| Business Transformation \| Revenue & Funnel Operations \| Customer Experience \| PMP®

## About

Business and operations leader with 17 years of experience building and scaling transformation, customer experience, and revenue operations charters across telecom, retail, and home\-interior businesses\. At HomeLane, I own the strategic direction of the lead\-to\-order funnel across a PAN\-India network of 50 Experience Centers\. Initiatives under this charter influence 60–70% of overall Order Book contribution, driving ₹40–50 Cr in monthly bookings, with Digital\-channel order booking up 26% year\-on\-year\. I lead a combined organization of 250\+ Experience Center Champions supported by an 80\-strong inside sales team\. Most of my career has involved taking ambiguous, ground\-level mandates and building the strategy, structure, and governance needed to scale them — from setting up an outsourced contact centre model to designing funnel governance frameworks that connect Sales Operations output to leadership through structured WBR, MBR, and QBR cadences\. I also spent close to two years running an independent retail business, which gave me direct P&L ownership and a sharper appreciation for what execution actually costs on the ground\. What I focus on: \- Business strategy, transformation, and operating model design \- Revenue and Sales Operations leadership \- Customer experience and lifecycle governance \- Cross\-functional and vendor ecosystem leadership \- Team building and scaling across large, distributed operations I use technology — CRM platforms, workflow automation, AI\-based qualification — as a lever for scale rather than as an end in itself\.

## Location

Bengaluru

## AI stack

claude

gemini

openai

perplexity

ChatGPT

ChatGPT Images

## Work experience

Senior Program Manager – Sales Operations at HomeLane, Jun 2024 \- Present · 2 yrs 5 mos, Bengaluru, Karnataka, India, Own strategic direction for the lead\-to\-order funnel across a PAN\-India network of 50 Experience Centers, building and scaling the operating model from the ground up\. \- Initiatives under this charter influence 60–70% of overall Order Book contribution, driving ₹40–50 Cr in monthly bookings, with Digital\-channel order booking up 26% year\-on\-year\. \- Lead a combined organization of 250\+ Experience Center Champions supported by an 80\-strong inside sales team\. \- Partner with the design and production ecosystem to align funnel and Sales Operations governance with customer experience and NPS benchmarks\. \- Standardized reporting and forecasting cadence connecting Sales Operations output to teams across the network and to senior leadership\. \- Directed automation and AI\-enabled initiatives \(lead qualification, chatbot engagement, automated calling\) — improving first response time by 87% and lead conversion by 25%\. \- Serve as the primary interface to VP and senior leadership through WBR, MBR, and QBR cadences\. \- Established an outsourced contact centre model scaled to 80 seats, building vendor selection, governance, and performance frameworks\.

Program Manager – Customer Experience at HomeLane, Jan 2023 \- May 2024 · 1 yr 5 mos, Led enterprise\-wide CX transformation for a PAN\-India showroom network, building governance and lifecycle\-management frameworks from scratch\. \- Improved CSAT by 22% through structured process redesign and alignment between CX and Sales\. \- Scaled and centralized the in\-house contact centre, consolidating fragmented operations into a single, governed model\. \- Led Online Reputation Management \(ORM\) program initiatives, driving a 40% reduction in negative customer sentiment\. \- Scaled and strengthened the CSR model across showrooms, enabling faster and more proactive identification of customer issues at source\.

Program Team Lead – Customer Experience & Service Operations at ACT FIBERNET, Dec 2021 \- Dec 2022 · 1 yr 1 mo, Led customer experience and service operations programs across multi\-city clusters covering retention, collections, escalations, and customer lifecycle management\. Strengthened SLA governance, service recovery frameworks, and operational accountability across customer touchpoints\. Implemented structured customer feedback loops to proactively identify systemic service issues and improve customer experience outcomes\. Coordinated cross\-functional resolution management between operations, field teams, billing, and support functions to improve closure efficiency and service quality\. Contributed to operational governance, escalation management, and customer retention initiatives across regional operations\.

Supermarket Franchise Partner at Supermarket Franchise, Mar 2020 \- Nov 2021 · 1 yr 9 mos, Owned Supermarket Franchise\.

Team Leader Customer Experience at ATRIA CONVERGENCE TECHNOLOGIES, Jan 2014 \- Feb 2020 · 6 y 1 mo, Bengaluru, Managed large customer operations supporting retention, service recovery, and escalation management\. Led operational transformation initiatives improving customer satisfaction and retention\. Managed workforce planning, quality governance, coaching, performance management, and operational reviews\. Delivered measurable improvements in customer experience through structured process improvement

Team Lead at Kochar Infotech, Jul 2009 \- Dec 2013 · 4 y 5 mo, Bengaluru, Managed telecom customer escalation programs with SLA governance and operational controls\. Lead critical complaint resolution teams while driving quality improvement and process standardization\. Reduced repeat escalations through structured root cause analysis and governance frameworks\.

## Education

Bachelor of Commerce \- BCom, Business Administration and Management, General, Kakatiya Institute of Technology & Science, Yerragattu Hillocks, Bheemaram, Hasanparthy, Warangal

Diploma of Education, Computer Hardware technology, Tiruchirappalli Regional Engineering College Science and Technology Entrepreneurs Park

[View the original profile](https://tal.club/meet/vishwanath-v)

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