Headline

Senior Vice President | P&L Leadership & Business Transformation | GCC Scale-Up & Operating Model Design | BFSI & AI-Driven Transformation

About

I am a business leader with 24+ years of experience building, scaling and transforming large global delivery organizations across the BFSI and mortgage ecosystem. My leadership focus sits at the intersection of business strategy, operational excellence and digital transformation, with a strong track record of driving revenue growth and sustainable profitability. I have led multi-geo portfolios of 2000+ professionals with full P&L ownership, delivering outcomes such as 65%+ revenue growth and margin expansion from negative to ~17% through structured operating model transformation. A significant part of my experience lies in building and scaling Global Capability Centers (GCCs) and Offshore Development Centers (ODCs) from greenfield setup to large-scale operations. This includes executing BOT transitions, establishing governance frameworks, aligning with global leadership and evolving India from a delivery hub into a strategic value creation engine. My approach is anchored in four core pillars: • Business & Growth Leadership – Driving revenue expansion through client partnerships, wallet share growth and new market development • Operational Excellence & P&L Discipline – Designing scalable operating models that improve efficiency, margins and resilience • AI & Digital Transformation – Embedding automation, AI and data-driven decisioning to enhance productivity, quality and speed • People & Culture – Building high-performance, client-focused teams with strong leadership depth and accountability I bring a balanced perspective across third-party services and captive environments, with the ability to align India’s capabilities closely with global business priorities. Core Strengths: P&L Leadership & Financial Governance | Operating Model Transformation | GCC Setup & Scale-Up | BFSI & Mortgage Operations | Business Transformation & Automation | Revenue Growth & Client Expansion | Regulatory Compliance & Risk Governance | CXO Stakeholder Engagement | Global Delivery Leadership | Process Excellence Professional Philosophy: I believe sustainable growth comes from disciplined execution, strong governance, relationships and continuous transformation to create long-term value.

Location

Greater Bengaluru Area

Work experience

Senior Vice President – Head of Global Operations, Strategy & Transformation (BFS) at Visionet Systems Inc., Apr 2026 - Present · 7 mos, Bengaluru, Karnataka, India, At Visionet Systems, I am leading Business Strategy, Global Operations, and delivery excellence for the BFS vertical with full P&L ownership, driving operating model transformation, ODC (Offshore Delivery Center) scale-up and client growth. Key Accomplishments: • Delivered 65%+ revenue growth through client expansion and new business wins. • Improved margins from negative to 17% through operating model transformation and cost optimization initiatives. • Re-structured delivery into capability-led verticals to enhance scale and efficiency. • Established licensing and compliance frameworks, including securing NMLS licenses to expand into complex US mortgage domains. • Expanded ODC footprint across multiple locations to strengthen delivery resilience. • Deployed AI-led automation across Underwriting, Title and Post-Closing to improve turnaround time, accuracy and cost efficiency. • Strengthened governance, compliance and audit readiness across operations. • Improved client satisfaction and retention through consistent delivery excellence.

Senior Vice President – Head of Global Operations at Visionet Systems Inc., Jul 2024 - Mar 2026 · 1 yr 9 mos, Bengaluru, Karnataka, India

Senior Vice President – Head of Global Operations at Avanze, Apr 2020 - Jun 2024 · 4 yrs 3 mos, Bengaluru, Karnataka, India, During this role, I led global mortgage operations with full P&L ownership, driving GCC setup, capability expansion and revenue growth. Key Accomplishments: • Scaled revenue 6x through new client acquisition and capability expansion, launching Originations and Settlements verticals. • Built and scaled a GCC for a top US lender from 0 to 700+ FTEs under a BOT model. • Expanded capabilities and service offerings by setting up a strategic delivery center in Orlando. • Leveraged CXO relationships to scale a flagship client from pilot to 600+ FTEs, driving 3x revenue growth. • Established structured operations, transition and account management frameworks with strong governance. • Improved productivity, quality and cycle time through OCR, ML and automation initiatives. • Strengthened financial governance to sustain margins and improve profitability.

Senior Vice President - Head of Global Operations, Mortgage Services at Visionet Systems Inc., Jun 2019 - Mar 2020 · 10 mos, Bengaluru, Karnataka, India, At Visionet Systems, I progressed from Vice President to Senior Vice President, leading global mortgage operations across India and the US while driving revenue growth, margin improvement and capability expansion. Key Accomplishments: • Scaled revenue 2.5x with consistent year-on-year growth and improved margins through cost optimization and governance. • Increased market share across strategic clients through structured account management. • Built and scaled the originations vertical and GTM capabilities. • Improved productivity and revenue per FTE through automation, standardization and cross-skilling initiatives. • Established an Offshore Development Center for a leading US bank, ensuring compliance & delivery readiness. • Strengthened CXO engagement to drive sustained account growth and revenue expansion.

Vice President – Head of Global Operations at Visionet Systems Inc., Sep 2018 - May 2019 · 9 mos, Bengaluru, Karnataka, India

Vice President – Customer Success and Origination Operations at Visionet Systems Inc., Sep 2017 - Aug 2018 · 1 yr, Bengaluru, Karnataka, India, Strategic account management, business development and global operations management with foot prints in the US and India. Strong domain knowledge across the US mortgage loan life cycle - Loan Originations, Administration (Servicing & Default Servicing), REO Asset Management, Valuations, Title and Settlement Services

Manager (Grade 4.1) at ANZ, Feb 2017 - Aug 2017 · 7 mos, Bengaluru, Karnataka, India, In this role, I managed home loan underwriting operations, leading teams and ensuring regulatory compliance across geographies. Key Accomplishments: • Improved SLA adherence from 82% to 96%. • Strengthened process standardization and risk controls.

Senior Manager at Altisource, Jun 2014 - Feb 2017 · 2 yrs 9 mos, Bengaluru, Karnataka, India, As Senior Manager, I led multi-site mortgage valuation operations, driving client growth and operational efficiency. Key Accomplishments: • Added new clients contributing incremental revenue. • Reduced cycle time by 50% through process improvements. • Improved SLA adherence and operational performance.

AGM - Operations at TCS, Aug 2013 - Jun 2014 · 10 mo, Chennai

Senior Manager at Altisource, Sep 2011 - Jul 2013 · 1 y 10 mo, Bangalore

Senior Manager at Xchanging - A CSC Company, Mar 2006 - Sep 2011 · 5 y 6 mo, Bangalore

Team Lead at Fidelity Investments, Feb 2005 - Feb 2006 · 1 y, Bangalore

Team Lead at Ocwen Financial Solution, Mar 2002 - Feb 2005 · 2 y 11 mo, Bangalore

Education

SMP, General Management, Indian Institute of Management, Calcutta

Certificate on 'Stepping into Leadership', Leadership, Indian School of Business