Headline

Current Role - Customer Support Associate @ Tech Mahindra, Executive Assistant @ Concentrix | , BA

About

Concentrix benefits from my role as an Executive Assistant, where I utilize organizational and technical skills to support operations. A graduate of VSPG Government College with a BA in English, I complemented my education with a Full Stack Development program at Aptron, gaining proficiency in MERN, Java, and C++. My certification in Google Digital Garage further enhances my digital acumen. With fluency in Hindi and English, I contribute effectively to diverse teams, bridging communication and technical needs seamlessly.

Location

Delhi

Work experience

Customer Support Associate at Tech Mahindra, Sep 2025 - May 2026 · 9 mos, India, - Spearheaded the implementation of a new project management system, resulting in a 20% increase in team productivity and a 15% reduction in project completion time. - Collaborated with cross-functional teams to streamline processes, leading to a 25% decrease in operational costs. - Recognized for consistently meeting and exceeding performance targets, achieving a 98% customer satisfaction rating.

Advisor 1 at Concentrix, May 2024 - Jul 2025 · 1 yr 3 mos, Noida, Uttar Pradesh, India

Education

BA, English, Vijay Singh Pathik Government Mahavidyalaya, Kairana (Prabudh Nagar) Mob. No.9415192827

Full Stack Development, Computer Programming, Aptron