Headline

Senior Engineering Manager at Freshworks

About

Engineering Leader with 14+ years of experience building and scaling cloud-native platforms, real-time systems, and AI-powered features in SaaS and enterprise environments. Leads core platform services such as API gateways, workflows, webhooks, notifications, scheduling, and real time systems with a strong focus on reliability, observability, and cost efficiency Known for building high-performing teams, managing engineers, architects, and managers, and driving clear OKRs, strong execution, and a culture of ownership and continuous improvement. Key initiatives delivered include a webhooks platform handling over a billion events monthly, scheduling service transformations that unlocked major cost savings, and metering platforms for AI agents and chatbots.

Location

Chennai

AI stack

anthropic apis

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Work experience

Senior Engineering Manager at Freshworks, Jan 2025 - Present · 1 yr 8 mos, Chennai, Tamil Nadu, India

Engineering Manager at Freshworks, Dec 2022 - Dec 2024 · 2 yrs 1 mo, Chennai, Tamil Nadu, India

Development Manager at Genesys, Mar 2019 - Nov 2022 · 3 yrs 9 mos, Ireland

Technical Lead at Genesys, Apr 2017 - Feb 2019 · 1 yr 11 mos, Chennai, Tamil Nadu, India, Worked as member of Genesys Engage SIP Server team. SIP Server is the software component that provides an interface between your telephony hardware and the rest of the Genesys software components in a contact center solution. It translates and keeps track of events and requests that come from both Genesys components as well as from telephony device. • Involved in design and development of different Call Recording features, Supervision enhancements • Involved in SIP Cluster development activity • Mentoring new team members • Enhanced log parser tool for parsing SIP Server logs which pushes data to ELK stack Technologies : C++, Python

Senior Software Engineer at Genesys, Apr 2015 - Mar 2017 · 2 yrs, Chennai, Tamil Nadu, India

Technology Consultant at HP GLOBAL SOFT LIMITED, Jun 2011 - May 2012 · 1 yr, Chennai Area, India, Worked as part of support team on Alcatel-Lucent Software License Management(ASLM) project . ASLM is a Web Application used for generating and Managing the license for all products of Alcatel-Lucent. Helped in maintenance of ASLM Interfaces which keeps on executing for every 5 minutes and generates license. Technology : UNIX, Shell Scripting, Pl/Sql, Sql, Oracle 9i

Education

Bachelor of Engineering - BE, Computer Science, MIT Anna university

Master's degree, Artificial Intelligence, University of Galway