Headline

Cloud Operations Engineer @ Accenture | Troubleshooting, Cloud Operations **Serving Notice Period***| ***Immediate Joiner***

About

As a Cloud Operations Engineer at Accenture, I contribute to enterprise production environments through expertise in troubleshooting, SLA and KPI monitoring, and cloud infrastructure support. My work includes managing P1, P2, and P3 incidents, root cause analysis (RCA), and ensuring operational excellence across Azure and AWS platforms while adhering to ITIL practices. Currently pursuing an MBA in Business Administration in Information Technology from the University of Mysore, I bring a strong foundation in computer engineering and relevant certifications, including CCNA Industrial. Motivated to deliver reliable and secure cloud solutions, I aim to enhance operations with a focus on performance and continuous improvement.

Location

Bengaluru

Work experience

Cloud Operations Engineer at Accenture in India, Mar 2025 - Present · 1 yr 3 mos, India, Production Support P1 / P2 / P3 Incidents SLA & KPI Monitoring Azure / AWS RCA ITIL

Application Development Associate at Accenture in India, Mar 2024 - Present · 2 yrs 3 mos, Bengaluru, Karnataka, India

Operations Support Engineer at Accenture, Mar 2024 - Mar 2026 · 2 yrs 1 mo, • Provided 24/7 production support for enterprise cloud infrastructure ensuring high availability and performance • Monitored system health and infrastructure alerts using Nagios for proactive issue detection • Managed incidents and service requests using ServiceNow ensuring SLA compliance • Troubleshot infrastructure and application issues to restore services quickly • Performed Root Cause Analysis (RCA) for recurring incidents and implemented preventive solutions • Analyzed system logs, alerts, and performance metrics to prevent downtime • Collaborated with cross-functional teams for issue resolution • Documented troubleshooting steps and solutions to improve operational efficiency

Education

Master of Business Administration, Information Technology, University of Mysore

bachelor of vocational (B.VOC), Computer Engineering, Dayananda sagar institutions