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VISHNUPRIYA P L

M.Com Graduate | Banking & Microfinance Professional | Loan Processing & Customer Operations

Taliparamba

3+ years of work experience

State Bank of India
Mar 20264 mosPresent

mathamangalam

Floor Coordinator – State Bank of India (SBI)QUESS CORP - Assisted customers by guiding them through banking services such as account opening, cash deposit/withdrawal, passbook updates, and digital banking facilities. - Managed customer flow on the banking floor and directed them to the appropriate counters or departments. - Supported customers in using self-service machines including ATM, cash deposit machines, and passbook kiosks. - Provided information about SBI products and services such as savings accounts, loans, and internet banking. - Coordinated with bank staff to ensure smooth daily operations and improved customer service experience. - Helped resolve basic customer queries and escalated complex issues to bank officials when necessary. - Maintained a professional and customer-friendly environment inside the branch.
HDFC Life
Nov 20254 mosFeb 2026

Remote

Business Development Manager – HDFC Life Insurance - Responsible for driving business growth by promoting life insurance products and achieving sales targets. - Recruited, trained, and developed Financial Consultants/Advisors to build a strong sales team. - Conducted training sessions to improve product knowledge, sales skills, and customer relationship management among advisors. - Guided and motivated Financial Consultants to achieve individual and team sales targets. - Built and maintained strong relationships with clients to understand their financial protection and investment needs. - Assisted customers in selecting suitable insurance plans including protection, savings, and retirement policies. - Generated new leads through networking, referrals, and market outreach activities. - Monitored team performance and provided continuous support to improve productivity and customer satisfaction.
ESAF SMALL FINANCE BANK LTD
May 20232 yrs 6 mosOct 2025

Palavayal

Officer – Micro Banking Channel | ESAF Small Finance Bank - Managed micro banking operations by promoting financial services to rural and semi-urban customers. - Identified potential customers and facilitated micro loans to support small businesses and self-employed individuals. - Built and maintained strong relationships with customers to ensure financial inclusion and customer satisfaction. - Conducted field visits to evaluate customer eligibility, verify documents, and support loan processing. - Monitored loan repayment schedules and followed up with customers to maintain portfolio quality. - Educated customers about banking products such as micro loans, savings accounts, and financial services. - Coordinated with branch teams to ensure smooth loan disbursement and compliance with bank policies. - Maintained proper documentation and reports related to loan applications, approvals, and collections.

Education

Kannur University

Mcom, Finance

Kannur University

20212 yrs2023
Kannur University

Bachelor of Business Administration, Business Administration and Management, General

Kannur University

20183 yrs2021

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Headline

M.Com Graduate | Banking & Microfinance Professional | Loan Processing & Customer Operations

About

Detail-oriented and performance-driven banking professional with 3 years of experience in microbanking operations, customer service, loan processing, collections, and financial coordination. Experienced in handling microloans, gold loan generation, and client relationship management while ensuring accuracy and compliance with internal policies. Strong ability to manage customer interactions, resolve issues efficiently, and support branch-level operations. Skilled in documentation, data management, and maintaining financial records with a high level of professionalism and confidentiality. Currently seeking opportunities in Banking, Finance, Accounting, or Administrative roles where I can contribute my operational knowledge, customer handling expertise, and commitment to organizational growth.

Location

Taliparamba

Work experience

Floor Manager cum administrative assistant at State Bank of India, Mar 2026 - Present · 4 mos, mathamangalam, Floor Coordinator – State Bank of India (SBI)QUESS CORP - Assisted customers by guiding them through banking services such as account opening, cash deposit/withdrawal, passbook updates, and digital banking facilities. - Managed customer flow on the banking floor and directed them to the appropriate counters or departments. - Supported customers in using self-service machines including ATM, cash deposit machines, and passbook kiosks. - Provided information about SBI products and services such as savings accounts, loans, and internet banking. - Coordinated with bank staff to ensure smooth daily operations and improved customer service experience. - Helped resolve basic customer queries and escalated complex issues to bank officials when necessary. - Maintained a professional and customer-friendly environment inside the branch.

BUSINESS DEVELOPMENT MANAGER AT HDFC LIFE INSURANCE at HDFC Life, Nov 2025 - Feb 2026 · 4 mos, Remote, Business Development Manager – HDFC Life Insurance - Responsible for driving business growth by promoting life insurance products and achieving sales targets. - Recruited, trained, and developed Financial Consultants/Advisors to build a strong sales team. - Conducted training sessions to improve product knowledge, sales skills, and customer relationship management among advisors. - Guided and motivated Financial Consultants to achieve individual and team sales targets. - Built and maintained strong relationships with clients to understand their financial protection and investment needs. - Assisted customers in selecting suitable insurance plans including protection, savings, and retirement policies. - Generated new leads through networking, referrals, and market outreach activities. - Monitored team performance and provided continuous support to improve productivity and customer satisfaction.

Officer at ESAF SMALL FINANCE BANK LTD, May 2023 - Oct 2025 · 2 yrs 6 mos, Palavayal, Officer – Micro Banking Channel | ESAF Small Finance Bank - Managed micro banking operations by promoting financial services to rural and semi-urban customers. - Identified potential customers and facilitated micro loans to support small businesses and self-employed individuals. - Built and maintained strong relationships with customers to ensure financial inclusion and customer satisfaction. - Conducted field visits to evaluate customer eligibility, verify documents, and support loan processing. - Monitored loan repayment schedules and followed up with customers to maintain portfolio quality. - Educated customers about banking products such as micro loans, savings accounts, and financial services. - Coordinated with branch teams to ensure smooth loan disbursement and compliance with bank policies. - Maintained proper documentation and reports related to loan applications, approvals, and collections.

Education

Mcom, Finance, Kannur University

Bachelor of Business Administration, Business Administration and Management, General, Kannur University