Headline

IT Manager & Cloud Specialist | MBA | Driving Global Infrastructure Transformation @ Medtech

About

Accomplished IT leader with 25+ years of extensive experience in Hybrid Cloud Hosting, ERP, CRM, and Content Management solutions across global enterprises. Proven track record in leading high-performing teams and driving ITIL-based Application Support and Infrastructure Operations for multinational organizations. Adept at Cloud Cost Management, acting as a Product Owner to develop in-house FinOps tools that deliver efficient cloud cost showback and chargeback across AWS, Azure, and GCP environments. Expert in Multi-Cloud Operations Management, Hyper-Converged Infrastructure deployment with Nutanix HCI, and implementing IT transformations leveraging best practices in DevOps and Agile Scrum methodologies. Skilled in vendor negotiations, strategic sourcing, and budget forecasting to optimize large-scale global IT service delivery budgets exceeding €24M annually. Core competencies include: • IT Service Management (ITSM) & ITIL Process Implementation • Cloud Architecture & Digital Transformation • Change Management & Organizational Transformation • Quality Assurance, Risk Management & Compliance • Leadership Communication & Stakeholder Engagement • Program and Project Delivery Management • Onsite/Offshore Team Leadership & Talent Acquisition Experienced in managing comprehensive portfolios of CRM, eCommerce, and SaaS platforms, such as Clarify CRM, SAP Hybris, Salesforce, and Adobe CQ5, driving innovation and operational excellence in the healthcare and ICT sectors. MBA-qualified with certifications in ITIL v3, Salesforce Administration, and AMDOCS CRM development. Seeking to leverage deep expertise in Cloud Infrastructure, Service Delivery, and Agile leadership to enable organizations in maximizing IT business value and operational efficiency

Location

Bengaluru

AI stack

claude code

claude

gemini

github copilot

metaai

openai

Work experience

Program Lead Cloud and Data Center Operations at Philips, Nov 2017 - Present · 9 yrs 1 mo, Bengaluru, Karnataka, India, Responsible for Infrastructure service delivery (service creation & service operations) on both public cloud and on premise leveraging hyper converged infrastructure like DELL VRTX, CISCO UCS powered by Nutanix and VMWare Managed large scale rapid migrations to modern infrastructure reducing overall total cost of ownership. SPOC for all supplier related escalations and service improvement initiatives

Delivery Lead at Philips India, Nov 2017 - Present · 9 yrs 1 mo, Managed a €24M Annual Operating Plan (AOP) for Global Infrastructure Services. Architected datacenter transformation from legacy hosting to Nutanix HCI, reducing sites from 144 to 44. Served as Product Owner for an in-house FinOps tool on Qlik Sense for cross-charging AWS, Azure, and GCP costs. Led VMware exit strategy following Broadcom acquisition using Nutanix Move, Carbonite, and PlateSpin. Decommissioned NetApp on-premise devices by implementing AWS Storage Gateway for global file sharing.

Solutions Architect at T-Systems India, Mar 2017 - Nov 2017 · 9 mos, Founded a Digital Center of Excellence and designed managed services for Azure and eCommerce platforms. Established a Site Reliability Engineering (SRE) team using ELK stack and Adobe CQ5 to support global portals.

Solution Architect at T-Systems International GmbH, Mar 2017 - Nov 2017 · 9 mos, Bengaluru, Karnataka, India, Led pre sales activities and creation of an architectural center of excellence in the Digital & Public Cloud management space. Bagged a multi year contract for the maintenance and support of customers web portal built on Adobe Experience manager

IT Manager at Philips, Jul 2014 - Mar 2017 · 2 yrs 9 mos, Bengaluru Area, India, • Responsible for service transition and service operation • Actively engage through the deployment cycle to ensure smooth transition into operations • Deliver the Application support at service levels agreed in the OLA: Operational continuity: ensuring performance, availability and capacity stability • Take the lead in resolving Critical Situations, Eliminate root causes of service disruptions through effective Problem Management. • Support the intake of Application deltas through Transition Management Track and understand the financial and operational elements contributing to the overall OLA cost(s) - provide quantitative underpinning for charging • .Ensure overall Application capacity planning. Manage demand with CGs, external partners and Incident Manager. • Manage the Lifecycle of the Application, ensuring timely implementation of available fixes • Drive continuous improvement of the delivery of the Application • Ensure support is delivered according to Philips defined Risk and control framework • Support Audit preparation, interview and remediation processes and activities • Manage underpinning contracts (external)Deliver Application Reporting, input to IT Service Reporting • Maintain Service Descriptions • IT Finance management for the services owned

Technical Leader at GE Healthcare, Jul 2005 - Jul 2014 · 9 y, Bengaluru, Managed the CRM portfolio including transformation from AMDOCS Clarity to Siebel to Salesforce

Education

Master of Business Administration, Marketing, Pondicherry University

Master of Business Administration, Human Resources Management/Personnel Administration, General, Symbiosis

Public links

github: https://github.com/vishnumallu

medium: https://medium.com/@vishnumohan_27143